com.amazonaws.services.connect.model

Class GetMetricDataRequest

java.lang.Object

com.amazonaws.AmazonWebServiceRequest

com.amazonaws.services.connect.model.GetMetricDataRequest

All Implemented Interfaces:

HandlerContextAware, ReadLimitInfo, Serializable, Cloneable

@Generated(value="com.amazonaws:aws-java-sdk-code-generator")
public class GetMetricDataRequest
extends AmazonWebServiceRequest
implements Serializable, Cloneable

See Also:

AWS API Documentation, Serialized Form

Field Summary

Fields inherited from class com.amazonaws.AmazonWebServiceRequest

NOOP

Constructor Summary

Constructors

Constructor and Description
GetMetricDataRequest()

Method Summary

Modifier and Type	Method and Description
GetMetricDataRequest	clone() Creates a shallow clone of this object for all fields except the handler context.
boolean	equals(Object obj)
Date	getEndTime() The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data.
Filters	getFilters() A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response.
List<String>	getGroupings() The grouping applied to the metrics returned.
List<HistoricalMetric>	getHistoricalMetrics() A list of HistoricalMetric objects that contain the metrics to retrieve with the request.
String	getInstanceId() The identifier for your Amazon Connect instance.
Integer	getMaxResults() Indicates the maximum number of results to return per page in the response, between 1-100.
String	getNextToken() The token for the next set of results.
Date	getStartTime() The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data.
int	hashCode()
void	setEndTime(Date endTime) The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data.
void	setFilters(Filters filters) A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response.
void	setGroupings(Collection<String> groupings) The grouping applied to the metrics returned.
void	setHistoricalMetrics(Collection<HistoricalMetric> historicalMetrics) A list of HistoricalMetric objects that contain the metrics to retrieve with the request.
void	setInstanceId(String instanceId) The identifier for your Amazon Connect instance.
void	setMaxResults(Integer maxResults) Indicates the maximum number of results to return per page in the response, between 1-100.
void	setNextToken(String nextToken) The token for the next set of results.
void	setStartTime(Date startTime) The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data.
String	toString() Returns a string representation of this object.
GetMetricDataRequest	withEndTime(Date endTime) The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data.
GetMetricDataRequest	withFilters(Filters filters) A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response.
GetMetricDataRequest	withGroupings(Collection<String> groupings) The grouping applied to the metrics returned.
GetMetricDataRequest	withGroupings(Grouping... groupings) The grouping applied to the metrics returned.
GetMetricDataRequest	withGroupings(String... groupings) The grouping applied to the metrics returned.
GetMetricDataRequest	withHistoricalMetrics(Collection<HistoricalMetric> historicalMetrics) A list of HistoricalMetric objects that contain the metrics to retrieve with the request.
GetMetricDataRequest	withHistoricalMetrics(HistoricalMetric... historicalMetrics) A list of HistoricalMetric objects that contain the metrics to retrieve with the request.
GetMetricDataRequest	withInstanceId(String instanceId) The identifier for your Amazon Connect instance.
GetMetricDataRequest	withMaxResults(Integer maxResults) Indicates the maximum number of results to return per page in the response, between 1-100.
GetMetricDataRequest	withNextToken(String nextToken) The token for the next set of results.
GetMetricDataRequest	withStartTime(Date startTime) The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data.

Methods inherited from class com.amazonaws.AmazonWebServiceRequest

addHandlerContext, getCloneRoot, getCloneSource, getCustomQueryParameters, getCustomRequestHeaders, getGeneralProgressListener, getHandlerContext, getReadLimit, getRequestClientOptions, getRequestCredentials, getRequestCredentialsProvider, getRequestMetricCollector, getSdkClientExecutionTimeout, getSdkRequestTimeout, putCustomQueryParameter, putCustomRequestHeader, setGeneralProgressListener, setRequestCredentials, setRequestCredentialsProvider, setRequestMetricCollector, setSdkClientExecutionTimeout, setSdkRequestTimeout, withGeneralProgressListener, withRequestCredentialsProvider, withRequestMetricCollector, withSdkClientExecutionTimeout, withSdkRequestTimeout

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

GetMetricDataRequest

public GetMetricDataRequest()

Method Detail

setInstanceId

public void setInstanceId(String instanceId)

The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Parameters:

instanceId - The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

getInstanceId

public String getInstanceId()

The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

withInstanceId

public GetMetricDataRequest withInstanceId(String instanceId)

The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Parameters:

instanceId - The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

Returns a reference to this object so that method calls can be chained together.

setStartTime

public void setStartTime(Date startTime)

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

StartTime cannot be earlier than 24 hours before the time of the request. Historical metrics are available in Amazon Connect only for 24 hours.

Parameters:

startTime - The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

StartTime cannot be earlier than 24 hours before the time of the request. Historical metrics are available in Amazon Connect only for 24 hours.

getStartTime

public Date getStartTime()

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

StartTime cannot be earlier than 24 hours before the time of the request. Historical metrics are available in Amazon Connect only for 24 hours.

Returns:

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

StartTime cannot be earlier than 24 hours before the time of the request. Historical metrics are available in Amazon Connect only for 24 hours.

withStartTime

public GetMetricDataRequest withStartTime(Date startTime)

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

StartTime cannot be earlier than 24 hours before the time of the request. Historical metrics are available in Amazon Connect only for 24 hours.

Parameters:

startTime - The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

StartTime cannot be earlier than 24 hours before the time of the request. Historical metrics are available in Amazon Connect only for 24 hours.

Returns:

Returns a reference to this object so that method calls can be chained together.

setEndTime

public void setEndTime(Date endTime)

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the StartTime timestamp.

The time range between StartTime and EndTime must be less than 24 hours.

Parameters:

endTime - The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the StartTime timestamp.

The time range between StartTime and EndTime must be less than 24 hours.

getEndTime

public Date getEndTime()

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the StartTime timestamp.

The time range between StartTime and EndTime must be less than 24 hours.

Returns:

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the StartTime timestamp.

The time range between StartTime and EndTime must be less than 24 hours.

withEndTime

public GetMetricDataRequest withEndTime(Date endTime)

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the StartTime timestamp.

The time range between StartTime and EndTime must be less than 24 hours.

Parameters:

endTime - The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the StartTime timestamp.

The time range between StartTime and EndTime must be less than 24 hours.

Returns:

Returns a reference to this object so that method calls can be chained together.

setFilters

public void setFilters(Filters filters)

A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response. Metric data is retrieved only for the resources associated with the IDs, ARNs, or Channels included in the filter. You can use both IDs and ARNs together in a request. Only VOICE is supported for Channel.

To find the ARN for a queue, open the queue you want to use in the Amazon Connect Queue editor. The ARN for the queue is displayed in the address bar as part of the URL. For example, the queue ARN is the set of characters at the end of the URL, after 'id=' such as arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61 . The queue ID is also included in the URL, and is the string after 'queue/'.

Parameters:

filters - A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response. Metric data is retrieved only for the resources associated with the IDs, ARNs, or Channels included in the filter. You can use both IDs and ARNs together in a request. Only VOICE is supported for Channel.

To find the ARN for a queue, open the queue you want to use in the Amazon Connect Queue editor. The ARN for the queue is displayed in the address bar as part of the URL. For example, the queue ARN is the set of characters at the end of the URL, after 'id=' such as arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61 . The queue ID is also included in the URL, and is the string after 'queue/'.

getFilters

public Filters getFilters()

A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response. Metric data is retrieved only for the resources associated with the IDs, ARNs, or Channels included in the filter. You can use both IDs and ARNs together in a request. Only VOICE is supported for Channel.

To find the ARN for a queue, open the queue you want to use in the Amazon Connect Queue editor. The ARN for the queue is displayed in the address bar as part of the URL. For example, the queue ARN is the set of characters at the end of the URL, after 'id=' such as arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61 . The queue ID is also included in the URL, and is the string after 'queue/'.

Returns:

A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response. Metric data is retrieved only for the resources associated with the IDs, ARNs, or Channels included in the filter. You can use both IDs and ARNs together in a request. Only VOICE is supported for Channel.

To find the ARN for a queue, open the queue you want to use in the Amazon Connect Queue editor. The ARN for the queue is displayed in the address bar as part of the URL. For example, the queue ARN is the set of characters at the end of the URL, after 'id=' such as arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61 . The queue ID is also included in the URL, and is the string after 'queue/'.

withFilters

public GetMetricDataRequest withFilters(Filters filters)

A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response. Metric data is retrieved only for the resources associated with the IDs, ARNs, or Channels included in the filter. You can use both IDs and ARNs together in a request. Only VOICE is supported for Channel.

To find the ARN for a queue, open the queue you want to use in the Amazon Connect Queue editor. The ARN for the queue is displayed in the address bar as part of the URL. For example, the queue ARN is the set of characters at the end of the URL, after 'id=' such as arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61 . The queue ID is also included in the URL, and is the string after 'queue/'.

Parameters:

filters - A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response. Metric data is retrieved only for the resources associated with the IDs, ARNs, or Channels included in the filter. You can use both IDs and ARNs together in a request. Only VOICE is supported for Channel.

To find the ARN for a queue, open the queue you want to use in the Amazon Connect Queue editor. The ARN for the queue is displayed in the address bar as part of the URL. For example, the queue ARN is the set of characters at the end of the URL, after 'id=' such as arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61 . The queue ID is also included in the URL, and is the string after 'queue/'.

Returns:

Returns a reference to this object so that method calls can be chained together.

getGroupings

public List<String> getGroupings()

The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

Returns:

The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

See Also:

Grouping

setGroupings

public void setGroupings(Collection<String> groupings)

The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

Parameters:

groupings - The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

See Also:

Grouping

withGroupings

public GetMetricDataRequest withGroupings(String... groupings)

The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

NOTE: This method appends the values to the existing list (if any). Use setGroupings(java.util.Collection) or withGroupings(java.util.Collection) if you want to override the existing values.

Parameters:

groupings - The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

Grouping

withGroupings

public GetMetricDataRequest withGroupings(Collection<String> groupings)

The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

Parameters:

groupings - The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

Grouping

withGroupings

public GetMetricDataRequest withGroupings(Grouping... groupings)

The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

Parameters:

groupings - The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

Grouping

getHistoricalMetrics

public List<HistoricalMetric> getHistoricalMetrics()

A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

Returns:

A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

setHistoricalMetrics

public void setHistoricalMetrics(Collection<HistoricalMetric> historicalMetrics)

A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

Parameters:

historicalMetrics - A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

withHistoricalMetrics

public GetMetricDataRequest withHistoricalMetrics(HistoricalMetric... historicalMetrics)

A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

NOTE: This method appends the values to the existing list (if any). Use setHistoricalMetrics(java.util.Collection) or withHistoricalMetrics(java.util.Collection) if you want to override the existing values.

Parameters:

historicalMetrics - A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

Returns:

Returns a reference to this object so that method calls can be chained together.

withHistoricalMetrics

public GetMetricDataRequest withHistoricalMetrics(Collection<HistoricalMetric> historicalMetrics)

A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

Parameters:

historicalMetrics - A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName, Statistic, Threshold, and Unit.

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic.

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

Returns:

Returns a reference to this object so that method calls can be chained together.

setNextToken

public void setNextToken(String nextToken)

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Parameters:

nextToken - The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

getNextToken

public String getNextToken()

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Returns:

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

withNextToken

public GetMetricDataRequest withNextToken(String nextToken)

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Parameters:

nextToken - The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Returns:

Returns a reference to this object so that method calls can be chained together.

setMaxResults

public void setMaxResults(Integer maxResults)

Indicates the maximum number of results to return per page in the response, between 1-100.

Parameters:

maxResults - Indicates the maximum number of results to return per page in the response, between 1-100.

getMaxResults

public Integer getMaxResults()

Indicates the maximum number of results to return per page in the response, between 1-100.

Returns:

Indicates the maximum number of results to return per page in the response, between 1-100.

withMaxResults

public GetMetricDataRequest withMaxResults(Integer maxResults)

Indicates the maximum number of results to return per page in the response, between 1-100.

Parameters:

maxResults - Indicates the maximum number of results to return per page in the response, between 1-100.

Returns:

Returns a reference to this object so that method calls can be chained together.

toString

public String toString()

Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.

Overrides:

toString in class Object

Returns:

A string representation of this object.

See Also:

Object.toString()

equals

public boolean equals(Object obj)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

clone

public GetMetricDataRequest clone()

Description copied from class: AmazonWebServiceRequest

Creates a shallow clone of this object for all fields except the handler context. Explicitly does not clone the deep structure of the other fields in the message.

Overrides:

clone in class AmazonWebServiceRequest

See Also:

Object.clone()