AbstractAmazonConnect (AWS SDK for Java

java.lang.Object
- com.amazonaws.services.connect.AbstractAmazonConnect

All Implemented Interfaces:

AmazonConnect

Direct Known Subclasses:

AbstractAmazonConnectAsync
```
@Generated(value="com.amazonaws:aws-java-sdk-code-generator")
public class AbstractAmazonConnect
extends Object
implements AmazonConnect
```
Abstract implementation of AmazonConnect. Convenient method forms pass through to the corresponding overload that takes a request object, which throws an UnsupportedOperationException.

Field Summary
- Fields inherited from interface com.amazonaws.services.connect.AmazonConnect
  ENDPOINT_PREFIX

Method Summary

All Methods Instance Methods Concrete Methods
Modifier and Type	Method and Description
`AssociateRoutingProfileQueuesResult`	`associateRoutingProfileQueues(AssociateRoutingProfileQueuesRequest request)` Associates a set of queues with a routing profile.
`CreateContactFlowResult`	`createContactFlow(CreateContactFlowRequest request)` Creates a contact flow for the specified Amazon Connect instance.
`CreateRoutingProfileResult`	`createRoutingProfile(CreateRoutingProfileRequest request)` Creates a new routing profile.
`CreateUserResult`	`createUser(CreateUserRequest request)` Creates a user account for the specified Amazon Connect instance.
`DeleteUserResult`	`deleteUser(DeleteUserRequest request)` Deletes a user account from the specified Amazon Connect instance.
`DescribeContactFlowResult`	`describeContactFlow(DescribeContactFlowRequest request)` Describes the specified contact flow.
`DescribeRoutingProfileResult`	`describeRoutingProfile(DescribeRoutingProfileRequest request)` Describes the specified routing profile.
`DescribeUserResult`	`describeUser(DescribeUserRequest request)` Describes the specified user account.
`DescribeUserHierarchyGroupResult`	`describeUserHierarchyGroup(DescribeUserHierarchyGroupRequest request)` Describes the specified hierarchy group.
`DescribeUserHierarchyStructureResult`	`describeUserHierarchyStructure(DescribeUserHierarchyStructureRequest request)` Describes the hierarchy structure of the specified Amazon Connect instance.
`DisassociateRoutingProfileQueuesResult`	`disassociateRoutingProfileQueues(DisassociateRoutingProfileQueuesRequest request)` Disassociates a set of queues from a routing profile.
`ResponseMetadata`	`getCachedResponseMetadata(AmazonWebServiceRequest request)` Returns additional metadata for a previously executed successful request, typically used for debugging issues where a service isn't acting as expected.
`GetContactAttributesResult`	`getContactAttributes(GetContactAttributesRequest request)` Retrieves the contact attributes for the specified contact.
`GetCurrentMetricDataResult`	`getCurrentMetricData(GetCurrentMetricDataRequest request)` Gets the real-time metric data from the specified Amazon Connect instance.
`GetFederationTokenResult`	`getFederationToken(GetFederationTokenRequest request)` Retrieves a token for federation.
`GetMetricDataResult`	`getMetricData(GetMetricDataRequest request)` Gets historical metric data from the specified Amazon Connect instance.
`ListContactFlowsResult`	`listContactFlows(ListContactFlowsRequest request)` Provides information about the contact flows for the specified Amazon Connect instance.
`ListHoursOfOperationsResult`	`listHoursOfOperations(ListHoursOfOperationsRequest request)` Provides information about the hours of operation for the specified Amazon Connect instance.
`ListPhoneNumbersResult`	`listPhoneNumbers(ListPhoneNumbersRequest request)` Provides information about the phone numbers for the specified Amazon Connect instance.
`ListPromptsResult`	`listPrompts(ListPromptsRequest request)` Provides information about the prompts for the specified Amazon Connect instance.
`ListQueuesResult`	`listQueues(ListQueuesRequest request)` Provides information about the queues for the specified Amazon Connect instance.
`ListRoutingProfileQueuesResult`	`listRoutingProfileQueues(ListRoutingProfileQueuesRequest request)` List the queues associated with a routing profile.
`ListRoutingProfilesResult`	`listRoutingProfiles(ListRoutingProfilesRequest request)` Provides summary information about the routing profiles for the specified Amazon Connect instance.
`ListSecurityProfilesResult`	`listSecurityProfiles(ListSecurityProfilesRequest request)` Provides summary information about the security profiles for the specified Amazon Connect instance.
`ListTagsForResourceResult`	`listTagsForResource(ListTagsForResourceRequest request)` Lists the tags for the specified resource.
`ListUserHierarchyGroupsResult`	`listUserHierarchyGroups(ListUserHierarchyGroupsRequest request)` Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
`ListUsersResult`	`listUsers(ListUsersRequest request)` Provides summary information about the users for the specified Amazon Connect instance.
`ResumeContactRecordingResult`	`resumeContactRecording(ResumeContactRecordingRequest request)` When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.
`void`	`shutdown()` Shuts down this client object, releasing any resources that might be held open.
`StartChatContactResult`	`startChatContact(StartChatContactRequest request)` Initiates a contact flow to start a new chat for the customer.
`StartContactRecordingResult`	`startContactRecording(StartContactRecordingRequest request)` This API starts recording the contact when the agent joins the call.
`StartOutboundVoiceContactResult`	`startOutboundVoiceContact(StartOutboundVoiceContactRequest request)` This API places an outbound call to a contact, and then initiates the contact flow.
`StopContactResult`	`stopContact(StopContactRequest request)` Ends the specified contact.
`StopContactRecordingResult`	`stopContactRecording(StopContactRecordingRequest request)` When a contact is being recorded, this API stops recording the call.
`SuspendContactRecordingResult`	`suspendContactRecording(SuspendContactRecordingRequest request)` When a contact is being recorded, this API suspends recording the call.
`TagResourceResult`	`tagResource(TagResourceRequest request)` Adds the specified tags to the specified resource.
`UntagResourceResult`	`untagResource(UntagResourceRequest request)` Removes the specified tags from the specified resource.
`UpdateContactAttributesResult`	`updateContactAttributes(UpdateContactAttributesRequest request)` Creates or updates the contact attributes associated with the specified contact.
`UpdateContactFlowContentResult`	`updateContactFlowContent(UpdateContactFlowContentRequest request)` Updates the specified contact flow.
`UpdateContactFlowNameResult`	`updateContactFlowName(UpdateContactFlowNameRequest request)` The name of the contact flow.
`UpdateRoutingProfileConcurrencyResult`	`updateRoutingProfileConcurrency(UpdateRoutingProfileConcurrencyRequest request)` Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
`UpdateRoutingProfileDefaultOutboundQueueResult`	`updateRoutingProfileDefaultOutboundQueue(UpdateRoutingProfileDefaultOutboundQueueRequest request)` Updates the default outbound queue of a routing profile.
`UpdateRoutingProfileNameResult`	`updateRoutingProfileName(UpdateRoutingProfileNameRequest request)` Updates the name and description of a routing profile.
`UpdateRoutingProfileQueuesResult`	`updateRoutingProfileQueues(UpdateRoutingProfileQueuesRequest request)` Updates the properties associated with a set of queues for a routing profile.
`UpdateUserHierarchyResult`	`updateUserHierarchy(UpdateUserHierarchyRequest request)` Assigns the specified hierarchy group to the specified user.
`UpdateUserIdentityInfoResult`	`updateUserIdentityInfo(UpdateUserIdentityInfoRequest request)` Updates the identity information for the specified user.
`UpdateUserPhoneConfigResult`	`updateUserPhoneConfig(UpdateUserPhoneConfigRequest request)` Updates the phone configuration settings for the specified user.
`UpdateUserRoutingProfileResult`	`updateUserRoutingProfile(UpdateUserRoutingProfileRequest request)` Assigns the specified routing profile to the specified user.
`UpdateUserSecurityProfilesResult`	`updateUserSecurityProfiles(UpdateUserSecurityProfilesRequest request)` Assigns the specified security profiles to the specified user.

Methods inherited from class java.lang.Object
equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

- Method Detail
  - associateRoutingProfileQueues
```
public AssociateRoutingProfileQueuesResult associateRoutingProfileQueues(AssociateRoutingProfileQueuesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Associates a set of queues with a routing profile.
    
    Specified by:
    
    associateRoutingProfileQueues in interface AmazonConnect
    
    Returns:
    
    Result of the AssociateRoutingProfileQueues operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - createContactFlow
```
public CreateContactFlowResult createContactFlow(CreateContactFlowRequest request)
```
    Description copied from interface: AmazonConnect
    
    Creates a contact flow for the specified Amazon Connect instance.
    
    You can also create and update contact flows using the Amazon Connect Flow language.
    
    Specified by:
    
    createContactFlow in interface AmazonConnect
    
    Returns:
    
    Result of the CreateContactFlow operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - createRoutingProfile
```
public CreateRoutingProfileResult createRoutingProfile(CreateRoutingProfileRequest request)
```
    Description copied from interface: AmazonConnect
    
    Creates a new routing profile.
    
    Specified by:
    
    createRoutingProfile in interface AmazonConnect
    
    Returns:
    
    Result of the CreateRoutingProfile operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - createUser
```
public CreateUserResult createUser(CreateUserRequest request)
```
    Description copied from interface: AmazonConnect
    
    Creates a user account for the specified Amazon Connect instance.
    
    For information about how to create user accounts using the Amazon Connect console, see Add Users in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    createUser in interface AmazonConnect
    
    Returns:
    
    Result of the CreateUser operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - deleteUser
```
public DeleteUserResult deleteUser(DeleteUserRequest request)
```
    Description copied from interface: AmazonConnect
    
    Deletes a user account from the specified Amazon Connect instance.
    
    For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    deleteUser in interface AmazonConnect
    
    Returns:
    
    Result of the DeleteUser operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - describeContactFlow
```
public DescribeContactFlowResult describeContactFlow(DescribeContactFlowRequest request)
```
    Description copied from interface: AmazonConnect
    
    Describes the specified contact flow.
    
    You can also create and update contact flows using the Amazon Connect Flow language.
    
    Specified by:
    
    describeContactFlow in interface AmazonConnect
    
    Returns:
    
    Result of the DescribeContactFlow operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - describeRoutingProfile
```
public DescribeRoutingProfileResult describeRoutingProfile(DescribeRoutingProfileRequest request)
```
    Description copied from interface: AmazonConnect
    
    Describes the specified routing profile.
    
    Specified by:
    
    describeRoutingProfile in interface AmazonConnect
    
    Returns:
    
    Result of the DescribeRoutingProfile operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - describeUser
```
public DescribeUserResult describeUser(DescribeUserRequest request)
```
    Description copied from interface: AmazonConnect
    
    Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.
    
    Specified by:
    
    describeUser in interface AmazonConnect
    
    Returns:
    
    Result of the DescribeUser operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - describeUserHierarchyGroup
```
public DescribeUserHierarchyGroupResult describeUserHierarchyGroup(DescribeUserHierarchyGroupRequest request)
```
    Description copied from interface: AmazonConnect
    
    Describes the specified hierarchy group.
    
    Specified by:
    
    describeUserHierarchyGroup in interface AmazonConnect
    
    Returns:
    
    Result of the DescribeUserHierarchyGroup operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - describeUserHierarchyStructure
```
public DescribeUserHierarchyStructureResult describeUserHierarchyStructure(DescribeUserHierarchyStructureRequest request)
```
    Description copied from interface: AmazonConnect
    
    Describes the hierarchy structure of the specified Amazon Connect instance.
    
    Specified by:
    
    describeUserHierarchyStructure in interface AmazonConnect
    
    Returns:
    
    Result of the DescribeUserHierarchyStructure operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - disassociateRoutingProfileQueues
```
public DisassociateRoutingProfileQueuesResult disassociateRoutingProfileQueues(DisassociateRoutingProfileQueuesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Disassociates a set of queues from a routing profile.
    
    Specified by:
    
    disassociateRoutingProfileQueues in interface AmazonConnect
    
    Returns:
    
    Result of the DisassociateRoutingProfileQueues operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - getContactAttributes
```
public GetContactAttributesResult getContactAttributes(GetContactAttributesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Retrieves the contact attributes for the specified contact.
    
    Specified by:
    
    getContactAttributes in interface AmazonConnect
    
    Returns:
    
    Result of the GetContactAttributes operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - getCurrentMetricData
```
public GetCurrentMetricDataResult getCurrentMetricData(GetCurrentMetricDataRequest request)
```
    Description copied from interface: AmazonConnect
    
    Gets the real-time metric data from the specified Amazon Connect instance.
    
    For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    getCurrentMetricData in interface AmazonConnect
    
    Returns:
    
    Result of the GetCurrentMetricData operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - getFederationToken
```
public GetFederationTokenResult getFederationToken(GetFederationTokenRequest request)
```
    Description copied from interface: AmazonConnect
    
    Retrieves a token for federation.
    
    Specified by:
    
    getFederationToken in interface AmazonConnect
    
    Returns:
    
    Result of the GetFederationToken operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - getMetricData
```
public GetMetricDataResult getMetricData(GetMetricDataRequest request)
```
    Description copied from interface: AmazonConnect
    
    Gets historical metric data from the specified Amazon Connect instance.
    
    For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    getMetricData in interface AmazonConnect
    
    Returns:
    
    Result of the GetMetricData operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listContactFlows
```
public ListContactFlowsResult listContactFlows(ListContactFlowsRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides information about the contact flows for the specified Amazon Connect instance.
    
    You can also create and update contact flows using the Amazon Connect Flow language.
    
    For more information about contact flows, see Contact Flows in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    listContactFlows in interface AmazonConnect
    
    Returns:
    
    Result of the ListContactFlows operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listHoursOfOperations
```
public ListHoursOfOperationsResult listHoursOfOperations(ListHoursOfOperationsRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides information about the hours of operation for the specified Amazon Connect instance.
    
    For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    listHoursOfOperations in interface AmazonConnect
    
    Returns:
    
    Result of the ListHoursOfOperations operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listPhoneNumbers
```
public ListPhoneNumbersResult listPhoneNumbers(ListPhoneNumbersRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides information about the phone numbers for the specified Amazon Connect instance.
    
    For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    listPhoneNumbers in interface AmazonConnect
    
    Returns:
    
    Result of the ListPhoneNumbers operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listPrompts
```
public ListPromptsResult listPrompts(ListPromptsRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides information about the prompts for the specified Amazon Connect instance.
    
    Specified by:
    
    listPrompts in interface AmazonConnect
    
    Returns:
    
    Result of the ListPrompts operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listQueues
```
public ListQueuesResult listQueues(ListQueuesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides information about the queues for the specified Amazon Connect instance.
    
    For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    listQueues in interface AmazonConnect
    
    Returns:
    
    Result of the ListQueues operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listRoutingProfileQueues
```
public ListRoutingProfileQueuesResult listRoutingProfileQueues(ListRoutingProfileQueuesRequest request)
```
    Description copied from interface: AmazonConnect
    
    List the queues associated with a routing profile.
    
    Specified by:
    
    listRoutingProfileQueues in interface AmazonConnect
    
    Returns:
    
    Result of the ListRoutingProfileQueues operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listRoutingProfiles
```
public ListRoutingProfilesResult listRoutingProfiles(ListRoutingProfilesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides summary information about the routing profiles for the specified Amazon Connect instance.
    
    For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    listRoutingProfiles in interface AmazonConnect
    
    Returns:
    
    Result of the ListRoutingProfiles operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listSecurityProfiles
```
public ListSecurityProfilesResult listSecurityProfiles(ListSecurityProfilesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides summary information about the security profiles for the specified Amazon Connect instance.
    
    For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    listSecurityProfiles in interface AmazonConnect
    
    Returns:
    
    Result of the ListSecurityProfiles operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listTagsForResource
```
public ListTagsForResourceResult listTagsForResource(ListTagsForResourceRequest request)
```
    Description copied from interface: AmazonConnect
    
    Lists the tags for the specified resource.
    
    For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    listTagsForResource in interface AmazonConnect
    
    Returns:
    
    Result of the ListTagsForResource operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listUserHierarchyGroups
```
public ListUserHierarchyGroupsResult listUserHierarchyGroups(ListUserHierarchyGroupsRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
    
    For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    listUserHierarchyGroups in interface AmazonConnect
    
    Returns:
    
    Result of the ListUserHierarchyGroups operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - listUsers
```
public ListUsersResult listUsers(ListUsersRequest request)
```
    Description copied from interface: AmazonConnect
    
    Provides summary information about the users for the specified Amazon Connect instance.
    
    Specified by:
    
    listUsers in interface AmazonConnect
    
    Returns:
    
    Result of the ListUsers operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - resumeContactRecording
```
public ResumeContactRecordingResult resumeContactRecording(ResumeContactRecordingRequest request)
```
    Description copied from interface: AmazonConnect
    
    When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.
    
    Only voice recordings are supported at this time.
    
    Specified by:
    
    resumeContactRecording in interface AmazonConnect
    
    Returns:
    
    Result of the ResumeContactRecording operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - startChatContact
```
public StartChatContactResult startChatContact(StartChatContactRequest request)
```
    Description copied from interface: AmazonConnect
    Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
    
    When a new chat contact is successfully created, clients need to subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.
    
    A 429 error occurs in two situations:
    - API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception from the API Gateway.
    - The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.
    For more information about how chat works, see Chat in the Amazon Connect Administrator Guide.
    Specified by:
    
    startChatContact in interface AmazonConnect
    
    Returns:
    
    Result of the StartChatContact operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - startContactRecording
```
public StartContactRecordingResult startContactRecording(StartContactRecordingRequest request)
```
    Description copied from interface: AmazonConnect
    
    This API starts recording the contact when the agent joins the call. StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording.
    
    You can use this API to override the recording behavior configured in the Set recording behavior block.
    
    Only voice recordings are supported at this time.
    
    Specified by:
    
    startContactRecording in interface AmazonConnect
    
    Returns:
    
    Result of the StartContactRecording operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - startOutboundVoiceContact
```
public StartOutboundVoiceContactResult startOutboundVoiceContact(StartOutboundVoiceContactRequest request)
```
    Description copied from interface: AmazonConnect
    
    This API places an outbound call to a contact, and then initiates the contact flow. It performs the actions in the contact flow that's specified (in ContactFlowId).
    
    Agents are not involved in initiating the outbound API (that is, dialing the contact). If the contact flow places an outbound call to a contact, and then puts the contact in queue, that's when the call is routed to the agent, like any other inbound case.
    
    There is a 60 second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.
    
    UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    startOutboundVoiceContact in interface AmazonConnect
    
    Returns:
    
    Result of the StartOutboundVoiceContact operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - stopContact
```
public StopContactResult stopContact(StopContactRequest request)
```
    Description copied from interface: AmazonConnect
    
    Ends the specified contact.
    
    Specified by:
    
    stopContact in interface AmazonConnect
    
    Returns:
    
    Result of the StopContact operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - stopContactRecording
```
public StopContactRecordingResult stopContactRecording(StopContactRecordingRequest request)
```
    Description copied from interface: AmazonConnect
    
    When a contact is being recorded, this API stops recording the call. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording.
    
    Only voice recordings are supported at this time.
    
    Specified by:
    
    stopContactRecording in interface AmazonConnect
    
    Returns:
    
    Result of the StopContactRecording operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - suspendContactRecording
```
public SuspendContactRecordingResult suspendContactRecording(SuspendContactRecordingRequest request)
```
    Description copied from interface: AmazonConnect
    
    When a contact is being recorded, this API suspends recording the call. For example, you might suspend the call recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording.
    
    The period of time that the recording is suspended is filled with silence in the final recording.
    
    Only voice recordings are supported at this time.
    
    Specified by:
    
    suspendContactRecording in interface AmazonConnect
    
    Returns:
    
    Result of the SuspendContactRecording operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - tagResource
```
public TagResourceResult tagResource(TagResourceRequest request)
```
    Description copied from interface: AmazonConnect
    
    Adds the specified tags to the specified resource.
    
    The supported resource types are users, routing profiles, and contact flows.
    
    For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    tagResource in interface AmazonConnect
    
    Returns:
    
    Result of the TagResource operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - untagResource
```
public UntagResourceResult untagResource(UntagResourceRequest request)
```
    Description copied from interface: AmazonConnect
    
    Removes the specified tags from the specified resource.
    
    Specified by:
    
    untagResource in interface AmazonConnect
    
    Returns:
    
    Result of the UntagResource operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateContactAttributes
```
public UpdateContactAttributesResult updateContactAttributes(UpdateContactAttributesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Creates or updates the contact attributes associated with the specified contact.
    
    You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.
    
    Contact attributes are available in Amazon Connect for 24 months, and are then deleted.
    
    This operation is also available in the Amazon Connect Flow language. See UpdateContactAttributes.
    
    Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.
    
    Specified by:
    
    updateContactAttributes in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateContactAttributes operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateContactFlowContent
```
public UpdateContactFlowContentResult updateContactFlowContent(UpdateContactFlowContentRequest request)
```
    Description copied from interface: AmazonConnect
    
    Updates the specified contact flow.
    
    You can also create and update contact flows using the Amazon Connect Flow language.
    
    Specified by:
    
    updateContactFlowContent in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateContactFlowContent operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateContactFlowName
```
public UpdateContactFlowNameResult updateContactFlowName(UpdateContactFlowNameRequest request)
```
    Description copied from interface: AmazonConnect
    
    The name of the contact flow.
    
    Specified by:
    
    updateContactFlowName in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateContactFlowName operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateRoutingProfileConcurrency
```
public UpdateRoutingProfileConcurrencyResult updateRoutingProfileConcurrency(UpdateRoutingProfileConcurrencyRequest request)
```
    Description copied from interface: AmazonConnect
    
    Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
    
    Specified by:
    
    updateRoutingProfileConcurrency in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateRoutingProfileConcurrency operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateRoutingProfileDefaultOutboundQueue
```
public UpdateRoutingProfileDefaultOutboundQueueResult updateRoutingProfileDefaultOutboundQueue(UpdateRoutingProfileDefaultOutboundQueueRequest request)
```
    Description copied from interface: AmazonConnect
    
    Updates the default outbound queue of a routing profile.
    
    Specified by:
    
    updateRoutingProfileDefaultOutboundQueue in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateRoutingProfileDefaultOutboundQueue operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateRoutingProfileName
```
public UpdateRoutingProfileNameResult updateRoutingProfileName(UpdateRoutingProfileNameRequest request)
```
    Description copied from interface: AmazonConnect
    
    Updates the name and description of a routing profile. The request accepts the following data in JSON format. At least Name or Description must be provided.
    
    Specified by:
    
    updateRoutingProfileName in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateRoutingProfileName operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateRoutingProfileQueues
```
public UpdateRoutingProfileQueuesResult updateRoutingProfileQueues(UpdateRoutingProfileQueuesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Updates the properties associated with a set of queues for a routing profile.
    
    Specified by:
    
    updateRoutingProfileQueues in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateRoutingProfileQueues operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateUserHierarchy
```
public UpdateUserHierarchyResult updateUserHierarchy(UpdateUserHierarchyRequest request)
```
    Description copied from interface: AmazonConnect
    
    Assigns the specified hierarchy group to the specified user.
    
    Specified by:
    
    updateUserHierarchy in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateUserHierarchy operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateUserIdentityInfo
```
public UpdateUserIdentityInfoResult updateUserIdentityInfo(UpdateUserIdentityInfoRequest request)
```
    Description copied from interface: AmazonConnect
    
    Updates the identity information for the specified user.
    
    Someone with the ability to invoke UpdateUserIndentityInfo can change the login credentials of other users by changing their email address. This poses a security risk to your organization. They can change the email address of a user to the attacker's email address, and then reset the password through email. We strongly recommend limiting who has the ability to invoke UpdateUserIndentityInfo. For more information, see Best Practices for Security Profiles in the Amazon Connect Administrator Guide.
    
    Specified by:
    
    updateUserIdentityInfo in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateUserIdentityInfo operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateUserPhoneConfig
```
public UpdateUserPhoneConfigResult updateUserPhoneConfig(UpdateUserPhoneConfigRequest request)
```
    Description copied from interface: AmazonConnect
    
    Updates the phone configuration settings for the specified user.
    
    Specified by:
    
    updateUserPhoneConfig in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateUserPhoneConfig operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateUserRoutingProfile
```
public UpdateUserRoutingProfileResult updateUserRoutingProfile(UpdateUserRoutingProfileRequest request)
```
    Description copied from interface: AmazonConnect
    
    Assigns the specified routing profile to the specified user.
    
    Specified by:
    
    updateUserRoutingProfile in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateUserRoutingProfile operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - updateUserSecurityProfiles
```
public UpdateUserSecurityProfilesResult updateUserSecurityProfiles(UpdateUserSecurityProfilesRequest request)
```
    Description copied from interface: AmazonConnect
    
    Assigns the specified security profiles to the specified user.
    
    Specified by:
    
    updateUserSecurityProfiles in interface AmazonConnect
    
    Returns:
    
    Result of the UpdateUserSecurityProfiles operation returned by the service.
    
    See Also:
    
    AWS API Documentation
  - shutdown
```
public void shutdown()
```
    Description copied from interface: AmazonConnect
    
    Shuts down this client object, releasing any resources that might be held open. This is an optional method, and callers are not expected to call it, but can if they want to explicitly release any open resources. Once a client has been shutdown, it should not be used to make any more requests.
    
    Specified by:
    
    shutdown in interface AmazonConnect
  - getCachedResponseMetadata
```
public ResponseMetadata getCachedResponseMetadata(AmazonWebServiceRequest request)
```
    Description copied from interface: AmazonConnect
    
    Returns additional metadata for a previously executed successful request, typically used for debugging issues where a service isn't acting as expected. This data isn't considered part of the result data returned by an operation, so it's available through this separate, diagnostic interface.
    Response metadata is only cached for a limited period of time, so if you need to access this extra diagnostic information for an executed request, you should use this method to retrieve it as soon as possible after executing a request.
    
    Specified by:
    
    getCachedResponseMetadata in interface AmazonConnect
    
    Parameters:
    
    request - The originally executed request.
    
    Returns:
    
    The response metadata for the specified request, or null if none is available.

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Class AbstractAmazonConnect

Field Summary

Fields inherited from interface com.amazonaws.services.connect.AmazonConnect

Method Summary

Methods inherited from class java.lang.Object

Method Detail

associateRoutingProfileQueues

createContactFlow

createRoutingProfile

createUser

deleteUser

describeContactFlow

describeRoutingProfile

describeUser

describeUserHierarchyGroup

describeUserHierarchyStructure

disassociateRoutingProfileQueues

getContactAttributes

getCurrentMetricData

getFederationToken

getMetricData

listContactFlows

listHoursOfOperations

listPhoneNumbers

listPrompts

listQueues

listRoutingProfileQueues

listRoutingProfiles

listSecurityProfiles

listTagsForResource

listUserHierarchyGroups

listUsers

resumeContactRecording

startChatContact

startContactRecording

startOutboundVoiceContact

stopContact

stopContactRecording

suspendContactRecording

tagResource

untagResource

updateContactAttributes

updateContactFlowContent

updateContactFlowName

updateRoutingProfileConcurrency

updateRoutingProfileDefaultOutboundQueue

updateRoutingProfileName

updateRoutingProfileQueues

updateUserHierarchy

updateUserIdentityInfo

updateUserPhoneConfig

updateUserRoutingProfile

updateUserSecurityProfiles

shutdown

getCachedResponseMetadata