Class RoutingProfileMediaConcurrency


  • public final class RoutingProfileMediaConcurrency
    extends java.lang.Object
    • Method Detail

      • channel

        public java.lang.String channel()
        Returns:
        Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are `VOICE`, `CHAT`, `TASK`.
      • concurrency

        public java.lang.Integer concurrency()
        Returns:
        Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for `VOICE`: Minimum value of 1. Maximum value of 1. Valid Range for `CHAT`: Minimum value of 1. Maximum value of 10. Valid Range for `TASK`: Minimum value of 1. Maximum value of 10.