Class RoutingProfileQueueConfig


  • public final class RoutingProfileQueueConfig
    extends java.lang.Object
    • Method Detail

      • channel

        public java.lang.String channel()
        Returns:
        Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are `VOICE`, `CHAT`, `TASK`.
      • delay

        public java.lang.Integer delay()
        Returns:
        Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent
      • priority

        public java.lang.Integer priority()
        Returns:
        Specifies the order in which contacts are to be handled for the queue.
      • queueArn

        public java.util.Optional<java.lang.String> queueArn()
        Returns:
        ARN for the queue.
      • queueId

        public java.lang.String queueId()
        Returns:
        Specifies the identifier for the queue.
      • queueName

        public java.util.Optional<java.lang.String> queueName()
        Returns:
        Name for the queue.