com.tencentcloudapi.ccc.v20200210.models

Class TelCdrInfo

java.lang.Object

com.tencentcloudapi.common.AbstractModel

com.tencentcloudapi.ccc.v20200210.models.TelCdrInfo

public class TelCdrInfo
extends AbstractModel

Field Summary

Fields inherited from class com.tencentcloudapi.common.AbstractModel

header, skipSign

Constructor Summary

Constructors

Constructor and Description
TelCdrInfo()
TelCdrInfo(TelCdrInfo source) NOTE: Any ambiguous key set via .set("AnyKey", "value") will be a shallow copy, and any explicit key, i.e Foo, set via .setFoo("value") will be a deep copy.

Method Summary

Modifier and Type	Method and Description
Long	getAcceptTimestamp() Get Answer timestamp.
String	getAsrUrl() Get Access to the ASR text information address of the recording.
String	getCallee() Get Called number.
String	getCaller() Get Caller number.
String	getCallerLocation() Get Caller's location.
String	getCustomRecordURL() Get Address of the third party COS for transferring recording.
Long	getDirection() Get Call direction: 0 - Inbound, 1 - Outbound.
Long	getDuration() Get Call duration.
Long	getEndedTimestamp() Get End timestamp.
Long	getEndStatus() Get EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Outgoing Call 206 busy During the call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Incoming & Outgoing Calls 211 clientError Client Error
String	getEndStatusString() Get EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Phone Call Out 206 busy In Call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Phone Call In & Out 211 clientError Client Error Note: This field may return null, indicating that no valid values can be obtained.
String	getHungUpSide() Get Hanging Up Party seat Seat user Users system system Note: This field may return null, indicating that no valid values can be obtained.
Long	getIVRDuration() Get Time spent in IVR stage.
String[]	getIVRKeyPressed() Get IVR key information, e.g.
IVRKeyPressedElement[]	getIVRKeyPressedEx() Get IVR key information (e.g.?[{"Key":"1","Label":"highly satisfied"}]) Note: This field may return null, indicating that no valid values can be obtained.
IVRKeyPressedElement[]	getPostIVRKeyPressed() Get Post-IVR key information (e.g.
String	getProtectedCallee() Get Called number protection ID (Effective when the number protection map feature is activated, and the Callee field is empty).
String	getProtectedCaller() Get Caller number protection ID.
Long	getQueuedSkillGroupId() Get Queue Skill Group ID.
String	getQueuedSkillGroupName() Get Queue skill group name.
Long	getQueuedTimestamp() Get Queue entry time.
String	getRecordId() Get Recording ID.
String	getRecordURL() Get Recording Information.
String	getRemark() Get Remarks Note: This field may return null, indicating that no valid values can be obtained.
Long	getRingTimestamp() Get Ring timestamp.
SeatUserInfo	getSeatUser() Get Agent Information
ServeParticipant[]	getServeParticipants() Get List of Service Participants Note: this field may return null, indicating that no valid values can be obtained.
String	getSessionId() Get Session ID.
String	getSkillGroup() Get Skill group name.
Long	getSkillGroupId() Get Skill group ID.
Long	getStartTimestamp() Get Session start timestamp.
Long	getTime() Get Call initiation timestamp, Unix timestamp.
String	getUui() Deprecated.
String	getUUI() Get Customer custom data.
String[]	getVoicemailAsrURL() Get Text Information address of ASR audio message during a call.
String[]	getVoicemailRecordURL() Get Audio message recording URL during call.
void	setAcceptTimestamp(Long AcceptTimestamp) Set Answer timestamp.
void	setAsrUrl(String AsrUrl) Set Access to the ASR text information address of the recording.
void	setCallee(String Callee) Set Called number.
void	setCaller(String Caller) Set Caller number.
void	setCallerLocation(String CallerLocation) Set Caller's location.
void	setCustomRecordURL(String CustomRecordURL) Set Address of the third party COS for transferring recording.
void	setDirection(Long Direction) Set Call direction: 0 - Inbound, 1 - Outbound.
void	setDuration(Long Duration) Set Call duration.
void	setEndedTimestamp(Long EndedTimestamp) Set End timestamp.
void	setEndStatus(Long EndStatus) Set EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Outgoing Call 206 busy During the call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Incoming & Outgoing Calls 211 clientError Client Error
void	setEndStatusString(String EndStatusString) Set EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Phone Call Out 206 busy In Call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Phone Call In & Out 211 clientError Client Error Note: This field may return null, indicating that no valid values can be obtained.
void	setHungUpSide(String HungUpSide) Set Hanging Up Party seat Seat user Users system system Note: This field may return null, indicating that no valid values can be obtained.
void	setIVRDuration(Long IVRDuration) Set Time spent in IVR stage.
void	setIVRKeyPressed(String[] IVRKeyPressed) Set IVR key information, e.g.
void	setIVRKeyPressedEx(IVRKeyPressedElement[] IVRKeyPressedEx) Set IVR key information (e.g.?[{"Key":"1","Label":"highly satisfied"}]) Note: This field may return null, indicating that no valid values can be obtained.
void	setPostIVRKeyPressed(IVRKeyPressedElement[] PostIVRKeyPressed) Set Post-IVR key information (e.g.
void	setProtectedCallee(String ProtectedCallee) Set Called number protection ID (Effective when the number protection map feature is activated, and the Callee field is empty).
void	setProtectedCaller(String ProtectedCaller) Set Caller number protection ID.
void	setQueuedSkillGroupId(Long QueuedSkillGroupId) Set Queue Skill Group ID.
void	setQueuedSkillGroupName(String QueuedSkillGroupName) Set Queue skill group name.
void	setQueuedTimestamp(Long QueuedTimestamp) Set Queue entry time.
void	setRecordId(String RecordId) Set Recording ID.
void	setRecordURL(String RecordURL) Set Recording Information.
void	setRemark(String Remark) Set Remarks Note: This field may return null, indicating that no valid values can be obtained.
void	setRingTimestamp(Long RingTimestamp) Set Ring timestamp.
void	setSeatUser(SeatUserInfo SeatUser) Set Agent Information
void	setServeParticipants(ServeParticipant[] ServeParticipants) Set List of Service Participants Note: this field may return null, indicating that no valid values can be obtained.
void	setSessionId(String SessionId) Set Session ID.
void	setSkillGroup(String SkillGroup) Set Skill group name.
void	setSkillGroupId(Long SkillGroupId) Set Skill group ID.
void	setStartTimestamp(Long StartTimestamp) Set Session start timestamp.
void	setTime(Long Time) Set Call initiation timestamp, Unix timestamp.
void	setUui(String Uui) Deprecated.
void	setUUI(String UUI) Set Customer custom data.
void	setVoicemailAsrURL(String[] VoicemailAsrURL) Set Text Information address of ASR audio message during a call.
void	setVoicemailRecordURL(String[] VoicemailRecordURL) Set Audio message recording URL during call.
void	toMap(HashMap<String,String> map, String prefix) Internal implementation, normal users should not use it.

Methods inherited from class com.tencentcloudapi.common.AbstractModel

any, fromJsonString, getBinaryParams, GetHeader, getMultipartRequestParams, getSkipSign, set, SetHeader, setParamArrayObj, setParamArraySimple, setParamObj, setParamSimple, setSkipSign, toJsonString

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TelCdrInfo

public TelCdrInfo()

TelCdrInfo

public TelCdrInfo(TelCdrInfo source)

NOTE: Any ambiguous key set via .set("AnyKey", "value") will be a shallow copy, and any explicit key, i.e Foo, set via .setFoo("value") will be a deep copy.

Method Detail

getCaller

public String getCaller()

Get Caller number.

Returns:

Caller Caller number.

setCaller

public void setCaller(String Caller)

Set Caller number.

Parameters:

Caller - Caller number.

getCallee

public String getCallee()

Get Called number.

Returns:

Callee Called number.

setCallee

public void setCallee(String Callee)

Set Called number.

Parameters:

Callee - Called number.

getTime

public Long getTime()

Get Call initiation timestamp, Unix timestamp.

Returns:

Time Call initiation timestamp, Unix timestamp.

setTime

public void setTime(Long Time)

Set Call initiation timestamp, Unix timestamp.

Parameters:

Time - Call initiation timestamp, Unix timestamp.

getDirection

public Long getDirection()

Get Call direction: 0 - Inbound, 1 - Outbound.

Returns:

Direction Call direction: 0 - Inbound, 1 - Outbound.

setDirection

public void setDirection(Long Direction)

Set Call direction: 0 - Inbound, 1 - Outbound.

Parameters:

Direction - Call direction: 0 - Inbound, 1 - Outbound.

getDuration

public Long getDuration()

Get Call duration.

Returns:

Duration Call duration.

setDuration

public void setDuration(Long Duration)

Set Call duration.

Parameters:

Duration - Call duration.

getRecordURL

public String getRecordURL()

Get Recording Information.

Returns:

RecordURL Recording Information.

setRecordURL

public void setRecordURL(String RecordURL)

Set Recording Information.

Parameters:

RecordURL - Recording Information.

getRecordId

public String getRecordId()

Get Recording ID. Note: this field may return null, indicating that no valid values can be obtained.

Returns:

RecordId Recording ID. Note: this field may return null, indicating that no valid values can be obtained.

setRecordId

public void setRecordId(String RecordId)

Set Recording ID. Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

RecordId - Recording ID. Note: this field may return null, indicating that no valid values can be obtained.

getSeatUser

public SeatUserInfo getSeatUser()

Get Agent Information

Returns:

SeatUser Agent Information

setSeatUser

public void setSeatUser(SeatUserInfo SeatUser)

Set Agent Information

Parameters:

SeatUser - Agent Information

getEndStatus

public Long getEndStatus()

Get EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Outgoing Call 206 busy During the call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Incoming & Outgoing Calls 211 clientError Client Error

Returns:

EndStatus EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Outgoing Call 206 busy During the call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Incoming & Outgoing Calls 211 clientError Client Error

setEndStatus

public void setEndStatus(Long EndStatus)

Set EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Outgoing Call 206 busy During the call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Incoming & Outgoing Calls 211 clientError Client Error

Parameters:

EndStatus - EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Outgoing Call 206 busy During the call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Incoming & Outgoing Calls 211 clientError Client Error

getSkillGroup

public String getSkillGroup()

Get Skill group name.

Returns:

SkillGroup Skill group name.

setSkillGroup

public void setSkillGroup(String SkillGroup)

Set Skill group name.

Parameters:

SkillGroup - Skill group name.

getCallerLocation

public String getCallerLocation()

Get Caller's location.

Returns:

CallerLocation Caller's location.

setCallerLocation

public void setCallerLocation(String CallerLocation)

Set Caller's location.

Parameters:

CallerLocation - Caller's location.

getIVRDuration

public Long getIVRDuration()

Get Time spent in IVR stage. Note: this field may return null, indicating that no valid values can be obtained.

Returns:

IVRDuration Time spent in IVR stage. Note: this field may return null, indicating that no valid values can be obtained.

setIVRDuration

public void setIVRDuration(Long IVRDuration)

Set Time spent in IVR stage. Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

IVRDuration - Time spent in IVR stage. Note: this field may return null, indicating that no valid values can be obtained.

getRingTimestamp

public Long getRingTimestamp()

Get Ring timestamp. UNIX second-level timestamp Note: this field may return null, indicating that no valid values can be obtained.

Returns:

RingTimestamp Ring timestamp. UNIX second-level timestamp Note: this field may return null, indicating that no valid values can be obtained.

setRingTimestamp

public void setRingTimestamp(Long RingTimestamp)

Set Ring timestamp. UNIX second-level timestamp Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

RingTimestamp - Ring timestamp. UNIX second-level timestamp Note: this field may return null, indicating that no valid values can be obtained.

getAcceptTimestamp

public Long getAcceptTimestamp()

Get Answer timestamp. UNIX second-Level timestamp Note: this field may return null, indicating that no valid values can be obtained.

Returns:

AcceptTimestamp Answer timestamp. UNIX second-Level timestamp Note: this field may return null, indicating that no valid values can be obtained.

setAcceptTimestamp

public void setAcceptTimestamp(Long AcceptTimestamp)

Set Answer timestamp. UNIX second-Level timestamp Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

AcceptTimestamp - Answer timestamp. UNIX second-Level timestamp Note: this field may return null, indicating that no valid values can be obtained.

getEndedTimestamp

public Long getEndedTimestamp()

Get End timestamp. UNIX second-level timestamp Note: this field may return null, indicating that no valid values can be obtained.

Returns:

EndedTimestamp End timestamp. UNIX second-level timestamp Note: this field may return null, indicating that no valid values can be obtained.

setEndedTimestamp

public void setEndedTimestamp(Long EndedTimestamp)

Set End timestamp. UNIX second-level timestamp Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

EndedTimestamp - End timestamp. UNIX second-level timestamp Note: this field may return null, indicating that no valid values can be obtained.

getIVRKeyPressed

public String[] getIVRKeyPressed()

Get IVR key information, e.g. ["1","2","3"] Note: this field may return null, indicating that no valid values can be obtained.

Returns:

IVRKeyPressed IVR key information, e.g. ["1","2","3"] Note: this field may return null, indicating that no valid values can be obtained.

setIVRKeyPressed

public void setIVRKeyPressed(String[] IVRKeyPressed)

Set IVR key information, e.g. ["1","2","3"] Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

IVRKeyPressed - IVR key information, e.g. ["1","2","3"] Note: this field may return null, indicating that no valid values can be obtained.

getHungUpSide

public String getHungUpSide()

Get Hanging Up Party seat Seat user Users system system Note: This field may return null, indicating that no valid values can be obtained.

Returns:

HungUpSide Hanging Up Party seat Seat user Users system system Note: This field may return null, indicating that no valid values can be obtained.

setHungUpSide

public void setHungUpSide(String HungUpSide)

Set Hanging Up Party seat Seat user Users system system Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

HungUpSide - Hanging Up Party seat Seat user Users system system Note: This field may return null, indicating that no valid values can be obtained.

getServeParticipants

public ServeParticipant[] getServeParticipants()

Get List of Service Participants Note: this field may return null, indicating that no valid values can be obtained.

Returns:

ServeParticipants List of Service Participants Note: this field may return null, indicating that no valid values can be obtained.

setServeParticipants

public void setServeParticipants(ServeParticipant[] ServeParticipants)

Set List of Service Participants Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

ServeParticipants - List of Service Participants Note: this field may return null, indicating that no valid values can be obtained.

getSkillGroupId

public Long getSkillGroupId()

Get Skill group ID. Note: this field may return null, indicating that no valid values can be obtained.

Returns:

SkillGroupId Skill group ID. Note: this field may return null, indicating that no valid values can be obtained.

setSkillGroupId

public void setSkillGroupId(Long SkillGroupId)

Set Skill group ID. Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

SkillGroupId - Skill group ID. Note: this field may return null, indicating that no valid values can be obtained.

getEndStatusString

public String getEndStatusString()

Get EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Phone Call Out 206 busy In Call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Phone Call In & Out 211 clientError Client Error Note: This field may return null, indicating that no valid values can be obtained.

Returns:

EndStatusString EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Phone Call Out 206 busy In Call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Phone Call In & Out 211 clientError Client Error Note: This field may return null, indicating that no valid values can be obtained.

setEndStatusString

public void setEndStatusString(String EndStatusString)

Set EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Phone Call Out 206 busy In Call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Phone Call In & Out 211 clientError Client Error Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

EndStatusString - EndStatus corresponds one-to-one with EndStatusString, specific enumerations are as follows: Scenario EndStatus EndStatusString Status Description** Incoming & Outgoing Calls 1 ok Normal End Incoming & Outgoing Calls 0 error System Error Incoming Call 102 ivrGiveUp User Gave Up During IVR Incoming Call 103 waitingGiveUp User Gave Up During Queue Incoming Call 104 ringingGiveUp User Gave Up During Ringing Incoming Call 105 noSeatOnline No Seat Online Incoming Call 106 notWorkTime Non-Working Hours Incoming Call 107 ivrEnd Ended Directly After IVR Incoming Call 100 blackList Incoming blocklist Outgoing Call 2 unconnected Unconnected Outgoing Call 108 restrictedCallee Callee restricted due to high risk Outgoing Call 109 tooManyRequest Frequency limit exceeded Outgoing Call 110 restrictedArea Call to restricted area Outgoing Call 111 restrictedTime Call time restricted Outgoing Call 201 unknown Unknown status Outgoing Call 202 notAnswer Missed call Outgoing Call 203 userReject Reject/Hang Up Outgoing Call 204 powerOff Shutting down Outgoing Call 205 numberNotExist Disconnected Number Phone Call Out 206 busy In Call Outgoing Call 207 outOfCredit Overdue Payment Outgoing Call 208 operatorError ISP Carrier Line Anomaly Outgoing Call 209 callerCancel Caller Cancelled Outgoing Call 210 notInService Out of Service Area Phone Call In & Out 211 clientError Client Error Note: This field may return null, indicating that no valid values can be obtained.

getStartTimestamp

public Long getStartTimestamp()

Get Session start timestamp. UNIX second-level timestamp. Note: This field may return null, indicating that no valid value can be obtained.

Returns:

StartTimestamp Session start timestamp. UNIX second-level timestamp. Note: This field may return null, indicating that no valid value can be obtained.

setStartTimestamp

public void setStartTimestamp(Long StartTimestamp)

Set Session start timestamp. UNIX second-level timestamp. Note: This field may return null, indicating that no valid value can be obtained.

Parameters:

StartTimestamp - Session start timestamp. UNIX second-level timestamp. Note: This field may return null, indicating that no valid value can be obtained.

getQueuedTimestamp

public Long getQueuedTimestamp()

Get Queue entry time. Unix second-level timestamp. Note: This field may return null, indicating that no valid value can be obtained.

Returns:

QueuedTimestamp Queue entry time. Unix second-level timestamp. Note: This field may return null, indicating that no valid value can be obtained.

setQueuedTimestamp

public void setQueuedTimestamp(Long QueuedTimestamp)

Set Queue entry time. Unix second-level timestamp. Note: This field may return null, indicating that no valid value can be obtained.

Parameters:

QueuedTimestamp - Queue entry time. Unix second-level timestamp. Note: This field may return null, indicating that no valid value can be obtained.

getPostIVRKeyPressed

public IVRKeyPressedElement[] getPostIVRKeyPressed()

Get Post-IVR key information (e.g. [{"Key":"1","Label":"Very Satisfied"}]) Note: This field may return null, indicating that no valid value can be obtained.

Returns:

PostIVRKeyPressed Post-IVR key information (e.g. [{"Key":"1","Label":"Very Satisfied"}]) Note: This field may return null, indicating that no valid value can be obtained.

setPostIVRKeyPressed

public void setPostIVRKeyPressed(IVRKeyPressedElement[] PostIVRKeyPressed)

Set Post-IVR key information (e.g. [{"Key":"1","Label":"Very Satisfied"}]) Note: This field may return null, indicating that no valid value can be obtained.

Parameters:

PostIVRKeyPressed - Post-IVR key information (e.g. [{"Key":"1","Label":"Very Satisfied"}]) Note: This field may return null, indicating that no valid value can be obtained.

getQueuedSkillGroupId

public Long getQueuedSkillGroupId()

Get Queue Skill Group ID. Note: This field may return null, indicating that no valid value can be obtained.

Returns:

QueuedSkillGroupId Queue Skill Group ID. Note: This field may return null, indicating that no valid value can be obtained.

setQueuedSkillGroupId

public void setQueuedSkillGroupId(Long QueuedSkillGroupId)

Set Queue Skill Group ID. Note: This field may return null, indicating that no valid value can be obtained.

Parameters:

QueuedSkillGroupId - Queue Skill Group ID. Note: This field may return null, indicating that no valid value can be obtained.

getSessionId

public String getSessionId()

Get Session ID. Note: This field may return null, indicating that no valid value can be obtained.

Returns:

SessionId Session ID. Note: This field may return null, indicating that no valid value can be obtained.

setSessionId

public void setSessionId(String SessionId)

Set Session ID. Note: This field may return null, indicating that no valid value can be obtained.

Parameters:

SessionId - Session ID. Note: This field may return null, indicating that no valid value can be obtained.

getProtectedCaller

public String getProtectedCaller()

Get Caller number protection ID. (Effective when the number protection map feature is activated, and the Caller field is empty). Note: This field may return null, indicating that no valid values can be obtained.

Returns:

ProtectedCaller Caller number protection ID. (Effective when the number protection map feature is activated, and the Caller field is empty). Note: This field may return null, indicating that no valid values can be obtained.

setProtectedCaller

public void setProtectedCaller(String ProtectedCaller)

Set Caller number protection ID. (Effective when the number protection map feature is activated, and the Caller field is empty). Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

ProtectedCaller - Caller number protection ID. (Effective when the number protection map feature is activated, and the Caller field is empty). Note: This field may return null, indicating that no valid values can be obtained.

getProtectedCallee

public String getProtectedCallee()

Get Called number protection ID (Effective when the number protection map feature is activated, and the Callee field is empty). Note: This field may return null, indicating that no valid values can be obtained.

Returns:

ProtectedCallee Called number protection ID (Effective when the number protection map feature is activated, and the Callee field is empty). Note: This field may return null, indicating that no valid values can be obtained.

setProtectedCallee

public void setProtectedCallee(String ProtectedCallee)

Set Called number protection ID (Effective when the number protection map feature is activated, and the Callee field is empty). Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

ProtectedCallee - Called number protection ID (Effective when the number protection map feature is activated, and the Callee field is empty). Note: This field may return null, indicating that no valid values can be obtained.

getUui

@Deprecated
public String getUui()

Deprecated.

Get Customer custom data. (User-to-User Interface) Note: This field may return null, indicating that no valid values can be obtained.

Returns:

Uui Customer custom data. (User-to-User Interface) Note: This field may return null, indicating that no valid values can be obtained.

setUui

@Deprecated
public void setUui(String Uui)

Deprecated.

Set Customer custom data. (User-to-User Interface) Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

Uui - Customer custom data. (User-to-User Interface) Note: This field may return null, indicating that no valid values can be obtained.

getUUI

public String getUUI()

Get Customer custom data. (User-to-User Interface) Note: This field may return null, indicating that no valid values can be obtained.

Returns:

UUI Customer custom data. (User-to-User Interface) Note: This field may return null, indicating that no valid values can be obtained.

setUUI

public void setUUI(String UUI)

Set Customer custom data. (User-to-User Interface) Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

UUI - Customer custom data. (User-to-User Interface) Note: This field may return null, indicating that no valid values can be obtained.

getIVRKeyPressedEx

public IVRKeyPressedElement[] getIVRKeyPressedEx()

Get IVR key information (e.g.?[{"Key":"1","Label":"highly satisfied"}]) Note: This field may return null, indicating that no valid values can be obtained.

Returns:

IVRKeyPressedEx IVR key information (e.g.?[{"Key":"1","Label":"highly satisfied"}]) Note: This field may return null, indicating that no valid values can be obtained.

setIVRKeyPressedEx

public void setIVRKeyPressedEx(IVRKeyPressedElement[] IVRKeyPressedEx)

Set IVR key information (e.g.?[{"Key":"1","Label":"highly satisfied"}]) Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

IVRKeyPressedEx - IVR key information (e.g.?[{"Key":"1","Label":"highly satisfied"}]) Note: This field may return null, indicating that no valid values can be obtained.

getAsrUrl

public String getAsrUrl()

Get Access to the ASR text information address of the recording. Note: This field may return null, indicating that no valid values can be obtained.

Returns:

AsrUrl Access to the ASR text information address of the recording. Note: This field may return null, indicating that no valid values can be obtained.

setAsrUrl

public void setAsrUrl(String AsrUrl)

Set Access to the ASR text information address of the recording. Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

AsrUrl - Access to the ASR text information address of the recording. Note: This field may return null, indicating that no valid values can be obtained.

getCustomRecordURL

public String getCustomRecordURL()

Get Address of the third party COS for transferring recording. Note: This field may return null, indicating that no valid values can be obtained.

Returns:

CustomRecordURL Address of the third party COS for transferring recording. Note: This field may return null, indicating that no valid values can be obtained.

setCustomRecordURL

public void setCustomRecordURL(String CustomRecordURL)

Set Address of the third party COS for transferring recording. Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

CustomRecordURL - Address of the third party COS for transferring recording. Note: This field may return null, indicating that no valid values can be obtained.

getRemark

public String getRemark()

Get Remarks Note: This field may return null, indicating that no valid values can be obtained.

Returns:

Remark Remarks Note: This field may return null, indicating that no valid values can be obtained.

setRemark

public void setRemark(String Remark)

Set Remarks Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

Remark - Remarks Note: This field may return null, indicating that no valid values can be obtained.

getQueuedSkillGroupName

public String getQueuedSkillGroupName()

Get Queue skill group name. Note: This field may return null, indicating that no valid values can be obtained.

Returns:

QueuedSkillGroupName Queue skill group name. Note: This field may return null, indicating that no valid values can be obtained.

setQueuedSkillGroupName

public void setQueuedSkillGroupName(String QueuedSkillGroupName)

Set Queue skill group name. Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

QueuedSkillGroupName - Queue skill group name. Note: This field may return null, indicating that no valid values can be obtained.

getVoicemailRecordURL

public String[] getVoicemailRecordURL()

Get Audio message recording URL during call. Note: This field may return null, indicating that no valid values can be obtained.

Returns:

VoicemailRecordURL Audio message recording URL during call. Note: This field may return null, indicating that no valid values can be obtained.

setVoicemailRecordURL

public void setVoicemailRecordURL(String[] VoicemailRecordURL)

Set Audio message recording URL during call. Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

VoicemailRecordURL - Audio message recording URL during call. Note: This field may return null, indicating that no valid values can be obtained.

getVoicemailAsrURL

public String[] getVoicemailAsrURL()

Get Text Information address of ASR audio message during a call. Note: This field may return null, indicating that no valid values can be obtained.

Returns:

VoicemailAsrURL Text Information address of ASR audio message during a call. Note: This field may return null, indicating that no valid values can be obtained.

setVoicemailAsrURL

public void setVoicemailAsrURL(String[] VoicemailAsrURL)

Set Text Information address of ASR audio message during a call. Note: This field may return null, indicating that no valid values can be obtained.

Parameters:

VoicemailAsrURL - Text Information address of ASR audio message during a call. Note: This field may return null, indicating that no valid values can be obtained.

toMap

public void toMap(HashMap<String,String> map,
                  String prefix)

Internal implementation, normal users should not use it.

Specified by:

toMap in class AbstractModel