com.tencentcloudapi.ccc.v20200210.models

Class StaffStatusMetrics

java.lang.Object

com.tencentcloudapi.common.AbstractModel

com.tencentcloudapi.ccc.v20200210.models.StaffStatusMetrics

public class StaffStatusMetrics
extends AbstractModel

Field Summary

Fields inherited from class com.tencentcloudapi.common.AbstractModel

header, skipSign

Constructor Summary

Constructors

Constructor and Description
StaffStatusMetrics()
StaffStatusMetrics(StaffStatusMetrics source) NOTE: Any ambiguous key set via .set("AnyKey", "value") will be a shallow copy, and any explicit key, i.e Foo, set via .setFoo("value") will be a deep copy.

Method Summary

Modifier and Type	Method and Description
Long	getAfterCallWorkDuration() Get Adjust the total duration of after-call work for the day.
Long	getBusyDuration() Get Total busy duration of the day.
ClientInfo[]	getClientInfo() Get Specifies the endpoint information for customer service logon.
String	getEmail() Get Agent email.
Long	getFreeDuration() Get Total available duration of the day.
Long	getLastOnlineTimestamp() Get Last online timestamp.
Long	getLastStatusTimestamp() Get Last status timestamp.
Long	getNotReadyDuration() Get Total not ready status duration of the day.
Long	getOnlineDuration() Get Total online duration of the day.
String	getReason() Get Reason for break.
Boolean	getReserveNotReady() Get Whether to reserve not ready status.
Boolean	getReserveRest() Get Whether to reserve break status.
Long	getRestDuration() Get Total break duration of the day.
String	getStatus() Get Agent status free available | busy busy | rest on break | notready not ready | aftercallwork post-call adjustment | offline offline.
StaffStatusExtra	getStatusExtra() Get Supplementary information on agent status.
Long	getUseMobileAccept() Get Cell phone answering pattern: 0 - off | 1 - only when offline | 2 - always.
Boolean	getUseMobileCallOut() Get Cell phone outbound call switch.
void	setAfterCallWorkDuration(Long AfterCallWorkDuration) Set Adjust the total duration of after-call work for the day.
void	setBusyDuration(Long BusyDuration) Set Total busy duration of the day.
void	setClientInfo(ClientInfo[] ClientInfo) Set Specifies the endpoint information for customer service logon.
void	setEmail(String Email) Set Agent email.
void	setFreeDuration(Long FreeDuration) Set Total available duration of the day.
void	setLastOnlineTimestamp(Long LastOnlineTimestamp) Set Last online timestamp.
void	setLastStatusTimestamp(Long LastStatusTimestamp) Set Last status timestamp.
void	setNotReadyDuration(Long NotReadyDuration) Set Total not ready status duration of the day.
void	setOnlineDuration(Long OnlineDuration) Set Total online duration of the day.
void	setReason(String Reason) Set Reason for break.
void	setReserveNotReady(Boolean ReserveNotReady) Set Whether to reserve not ready status.
void	setReserveRest(Boolean ReserveRest) Set Whether to reserve break status.
void	setRestDuration(Long RestDuration) Set Total break duration of the day.
void	setStatus(String Status) Set Agent status free available | busy busy | rest on break | notready not ready | aftercallwork post-call adjustment | offline offline.
void	setStatusExtra(StaffStatusExtra StatusExtra) Set Supplementary information on agent status.
void	setUseMobileAccept(Long UseMobileAccept) Set Cell phone answering pattern: 0 - off | 1 - only when offline | 2 - always.
void	setUseMobileCallOut(Boolean UseMobileCallOut) Set Cell phone outbound call switch.
void	toMap(HashMap<String,String> map, String prefix) Internal implementation, normal users should not use it.

Methods inherited from class com.tencentcloudapi.common.AbstractModel

any, fromJsonString, getBinaryParams, GetHeader, getMultipartRequestParams, getSkipSign, isStream, set, SetHeader, setParamArrayObj, setParamArraySimple, setParamObj, setParamSimple, setSkipSign, toJsonString

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

StaffStatusMetrics

public StaffStatusMetrics()

StaffStatusMetrics

public StaffStatusMetrics(StaffStatusMetrics source)

NOTE: Any ambiguous key set via .set("AnyKey", "value") will be a shallow copy, and any explicit key, i.e Foo, set via .setFoo("value") will be a deep copy.

Method Detail

getEmail

public String getEmail()

Get Agent email.

Returns:

Email Agent email.

setEmail

public void setEmail(String Email)

Set Agent email.

Parameters:

Email - Agent email.

getStatus

public String getStatus()

Get Agent status free available | busy busy | rest on break | notready not ready | aftercallwork post-call adjustment | offline offline.

Returns:

Status Agent status free available | busy busy | rest on break | notready not ready | aftercallwork post-call adjustment | offline offline.

setStatus

public void setStatus(String Status)

Set Agent status free available | busy busy | rest on break | notready not ready | aftercallwork post-call adjustment | offline offline.

Parameters:

Status - Agent status free available | busy busy | rest on break | notready not ready | aftercallwork post-call adjustment | offline offline.

getStatusExtra

public StaffStatusExtra getStatusExtra()

Get Supplementary information on agent status.

Returns:

StatusExtra Supplementary information on agent status.

setStatusExtra

public void setStatusExtra(StaffStatusExtra StatusExtra)

Set Supplementary information on agent status.

Parameters:

StatusExtra - Supplementary information on agent status.

getOnlineDuration

public Long getOnlineDuration()

Get Total online duration of the day.

Returns:

OnlineDuration Total online duration of the day.

setOnlineDuration

public void setOnlineDuration(Long OnlineDuration)

Set Total online duration of the day.

Parameters:

OnlineDuration - Total online duration of the day.

getFreeDuration

public Long getFreeDuration()

Get Total available duration of the day.

Returns:

FreeDuration Total available duration of the day.

setFreeDuration

public void setFreeDuration(Long FreeDuration)

Set Total available duration of the day.

Parameters:

FreeDuration - Total available duration of the day.

getBusyDuration

public Long getBusyDuration()

Get Total busy duration of the day.

Returns:

BusyDuration Total busy duration of the day.

setBusyDuration

public void setBusyDuration(Long BusyDuration)

Set Total busy duration of the day.

Parameters:

BusyDuration - Total busy duration of the day.

getNotReadyDuration

public Long getNotReadyDuration()

Get Total not ready status duration of the day.

Returns:

NotReadyDuration Total not ready status duration of the day.

setNotReadyDuration

public void setNotReadyDuration(Long NotReadyDuration)

Set Total not ready status duration of the day.

Parameters:

NotReadyDuration - Total not ready status duration of the day.

getRestDuration

public Long getRestDuration()

Get Total break duration of the day.

Returns:

RestDuration Total break duration of the day.

setRestDuration

public void setRestDuration(Long RestDuration)

Set Total break duration of the day.

Parameters:

RestDuration - Total break duration of the day.

getAfterCallWorkDuration

public Long getAfterCallWorkDuration()

Get Adjust the total duration of after-call work for the day.

Returns:

AfterCallWorkDuration Adjust the total duration of after-call work for the day.

setAfterCallWorkDuration

public void setAfterCallWorkDuration(Long AfterCallWorkDuration)

Set Adjust the total duration of after-call work for the day.

Parameters:

AfterCallWorkDuration - Adjust the total duration of after-call work for the day.

getReason

public String getReason()

Get Reason for break.

Returns:

Reason Reason for break.

setReason

public void setReason(String Reason)

Set Reason for break.

Parameters:

Reason - Reason for break.

getReserveRest

public Boolean getReserveRest()

Get Whether to reserve break status.

Returns:

ReserveRest Whether to reserve break status.

setReserveRest

public void setReserveRest(Boolean ReserveRest)

Set Whether to reserve break status.

Parameters:

ReserveRest - Whether to reserve break status.

getReserveNotReady

public Boolean getReserveNotReady()

Get Whether to reserve not ready status.

Returns:

ReserveNotReady Whether to reserve not ready status.

setReserveNotReady

public void setReserveNotReady(Boolean ReserveNotReady)

Set Whether to reserve not ready status.

Parameters:

ReserveNotReady - Whether to reserve not ready status.

getUseMobileAccept

public Long getUseMobileAccept()

Get Cell phone answering pattern: 0 - off | 1 - only when offline | 2 - always.

Returns:

UseMobileAccept Cell phone answering pattern: 0 - off | 1 - only when offline | 2 - always.

setUseMobileAccept

public void setUseMobileAccept(Long UseMobileAccept)

Set Cell phone answering pattern: 0 - off | 1 - only when offline | 2 - always.

Parameters:

UseMobileAccept - Cell phone answering pattern: 0 - off | 1 - only when offline | 2 - always.

getUseMobileCallOut

public Boolean getUseMobileCallOut()

Get Cell phone outbound call switch.

Returns:

UseMobileCallOut Cell phone outbound call switch.

setUseMobileCallOut

public void setUseMobileCallOut(Boolean UseMobileCallOut)

Set Cell phone outbound call switch.

Parameters:

UseMobileCallOut - Cell phone outbound call switch.

getLastOnlineTimestamp

public Long getLastOnlineTimestamp()

Get Last online timestamp. Note: this field may return null, indicating that no valid values can be obtained.

Returns:

LastOnlineTimestamp Last online timestamp. Note: this field may return null, indicating that no valid values can be obtained.

setLastOnlineTimestamp

public void setLastOnlineTimestamp(Long LastOnlineTimestamp)

Set Last online timestamp. Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

LastOnlineTimestamp - Last online timestamp. Note: this field may return null, indicating that no valid values can be obtained.

getLastStatusTimestamp

public Long getLastStatusTimestamp()

Get Last status timestamp. Note: this field may return null, indicating that no valid values can be obtained.

Returns:

LastStatusTimestamp Last status timestamp. Note: this field may return null, indicating that no valid values can be obtained.

setLastStatusTimestamp

public void setLastStatusTimestamp(Long LastStatusTimestamp)

Set Last status timestamp. Note: this field may return null, indicating that no valid values can be obtained.

Parameters:

LastStatusTimestamp - Last status timestamp. Note: this field may return null, indicating that no valid values can be obtained.

getClientInfo

public ClientInfo[] getClientInfo()

Get Specifies the endpoint information for customer service logon.

Returns:

ClientInfo Specifies the endpoint information for customer service logon.

setClientInfo

public void setClientInfo(ClientInfo[] ClientInfo)

Set Specifies the endpoint information for customer service logon.

Parameters:

ClientInfo - Specifies the endpoint information for customer service logon.

toMap

public void toMap(HashMap<String,String> map,
                  String prefix)

Internal implementation, normal users should not use it.

Specified by:

toMap in class AbstractModel

Parameters:

map - The map to populate with the model's parameters.

prefix - A string prefix for the keys.