CccClient (tencentcloud-sdk-java 3.1.1283 API)

java.lang.Object
- com.tencentcloudapi.common.AbstractClient
- - com.tencentcloudapi.ccc.v20200210.CccClient

public class CccClient
extends AbstractClient

Field Summary
- Fields inherited from class com.tencentcloudapi.common.AbstractClient
  gson, HTTP_RSP_OK, SDK_VERSION

Constructor Summary

Constructors
Constructor and Description
`CccClient(Credential credential, String region)`
`CccClient(Credential credential, String region, ClientProfile profile)`

Method Summary

All Methods Instance Methods Concrete Methods
Modifier and Type	Method and Description
`AbortAgentCruiseDialingCampaignResponse`	`AbortAgentCruiseDialingCampaign(AbortAgentCruiseDialingCampaignRequest req)` 停止座席巡航式外呼任务
`AbortPredictiveDialingCampaignResponse`	`AbortPredictiveDialingCampaign(AbortPredictiveDialingCampaignRequest req)` 停止预测式外呼任务
`BindNumberCallInInterfaceResponse`	`BindNumberCallInInterface(BindNumberCallInInterfaceRequest req)` 绑定号码呼入回调接口
`BindNumberCallOutSkillGroupResponse`	`BindNumberCallOutSkillGroup(BindNumberCallOutSkillGroupRequest req)` 绑定号码外呼技能组
`BindStaffSkillGroupListResponse`	`BindStaffSkillGroupList(BindStaffSkillGroupListRequest req)` 绑定座席所属技能组
`CreateAdminURLResponse`	`CreateAdminURL(CreateAdminURLRequest req)` 创建管理端访问链接
`CreateAgentCruiseDialingCampaignResponse`	`CreateAgentCruiseDialingCampaign(CreateAgentCruiseDialingCampaignRequest req)` 座席巡航式外呼。
`CreateAIAgentCallResponse`	`CreateAIAgentCall(CreateAIAgentCallRequest req)` 用于调用AI模型发起外呼通话，仅限自有电话号码使用，目前开通高级版座席限时免费体验。发起通话前，请先确认您的AI模型是否兼容 OpenAI、Azure 或 Minimax 协议，并前往模型服务商网站获取相关鉴权信息。具体功能说明请参考文档 [腾讯云联络中心AI通话平台](https://cloud.tencent.com/document/product/679/112100)。
`CreateAICallResponse`	`CreateAICall(CreateAICallRequest req)` 用于调用AI模型发起外呼通话，仅限自有电话号码使用，目前开通高级版座席限时免费体验。发起通话前，请先确认您的AI模型是否兼容 OpenAI、Azure 或 Minimax 协议，并前往模型服务商网站获取相关鉴权信息。具体功能说明请参考文档 [腾讯云联络中心AI通话平台](https://cloud.tencent.com/document/product/679/112100)。
`CreateAutoCalloutTaskResponse`	`CreateAutoCalloutTask(CreateAutoCalloutTaskRequest req)` 创建自动外呼任务
`CreateCallOutSessionResponse`	`CreateCallOutSession(CreateCallOutSessionRequest req)` 创建外呼会话，当前仅支持双呼，即先使用平台号码呼出到座席手机上，座席接听后，然后再外呼用户，而且由于运营商频率限制，座席手机号必须先加白名单，避免频控导致外呼失败。所以调用此接口前，下述操作均已完成 1.
`CreateCarrierPrivilegeNumberApplicantResponse`	`CreateCarrierPrivilegeNumberApplicant(CreateCarrierPrivilegeNumberApplicantRequest req)` 用于无限频率地呼叫坐席手机
`CreateCCCSkillGroupResponse`	`CreateCCCSkillGroup(CreateCCCSkillGroupRequest req)` 新建技能组
`CreateCompanyApplyResponse`	`CreateCompanyApply(CreateCompanyApplyRequest req)` 创建公司资质申请（1、首次使用接口，建议先在云联络中心控制台查看各个资料模板:https://console.cloud.tencent.com/ccc/enterprise/update。2、参数中图片Url建议使用腾讯云Cos存储的临时链接）
`CreateExtensionResponse`	`CreateExtension(CreateExtensionRequest req)` 创建话机账号
`CreateIVRSessionResponse`	`CreateIVRSession(CreateIVRSessionRequest req)` 创建关联 IVR 的会话，仅高级版支持，目前支持呼入和自动外呼两种 IVR 类型。收到请求后 TCCC 会先尝试呼通被叫，然后进入 IVR 流程。
`CreateOwnNumberApplyResponse`	`CreateOwnNumberApply(CreateOwnNumberApplyRequest req)` 创建客户自携号码接入审核
`CreatePredictiveDialingCampaignResponse`	`CreatePredictiveDialingCampaign(CreatePredictiveDialingCampaignRequest req)` 创建预测式外呼任务
`CreateSDKLoginTokenResponse`	`CreateSDKLoginToken(CreateSDKLoginTokenRequest req)` 创建 SDK 登录 Token。
`CreateStaffResponse`	`CreateStaff(CreateStaffRequest req)` 创建客服账号。
`CreateUserSigResponse`	`CreateUserSig(CreateUserSigRequest req)` 创建用户数据签名
`DeleteCCCSkillGroupResponse`	`DeleteCCCSkillGroup(DeleteCCCSkillGroupRequest req)` 删除技能组
`DeleteExtensionResponse`	`DeleteExtension(DeleteExtensionRequest req)` 删除话机账号
`DeletePredictiveDialingCampaignResponse`	`DeletePredictiveDialingCampaign(DeletePredictiveDialingCampaignRequest req)` 删除预测式外呼任务
`DeleteStaffResponse`	`DeleteStaff(DeleteStaffRequest req)` 删除坐席信息
`DescribeActiveCarrierPrivilegeNumberResponse`	`DescribeActiveCarrierPrivilegeNumber(DescribeActiveCarrierPrivilegeNumberRequest req)` 查询生效运营商白名单规则
`DescribeAgentCruiseDialingCampaignResponse`	`DescribeAgentCruiseDialingCampaign(DescribeAgentCruiseDialingCampaignRequest req)` 查询座席巡航式外呼任务
`DescribeAICallExtractResultResponse`	`DescribeAICallExtractResult(DescribeAICallExtractResultRequest req)` 获取 AI 通话内容提取结果。
`DescribeAILatencyResponse`	`DescribeAILatency(DescribeAILatencyRequest req)` 获取 AI 时延信息
`DescribeAutoCalloutTaskResponse`	`DescribeAutoCalloutTask(DescribeAutoCalloutTaskRequest req)` 查询自动外呼任务详情
`DescribeAutoCalloutTasksResponse`	`DescribeAutoCalloutTasks(DescribeAutoCalloutTasksRequest req)` 批量查询自动外呼任务
`DescribeCallInMetricsResponse`	`DescribeCallInMetrics(DescribeCallInMetricsRequest req)` 获取呼入实时数据统计指标
`DescribeCarrierPrivilegeNumberApplicantsResponse`	`DescribeCarrierPrivilegeNumberApplicants(DescribeCarrierPrivilegeNumberApplicantsRequest req)` 查询单状态
`DescribeCCCBuyInfoListResponse`	`DescribeCCCBuyInfoList(DescribeCCCBuyInfoListRequest req)` 获取用户购买信息列表
`DescribeChatMessagesResponse`	`DescribeChatMessages(DescribeChatMessagesRequest req)` 获取指定服务记录文本聊天内容，需要先使用查询在线客服记录（DescribeIMCdrs） API 获取服务记录 SessionId。文本聊天记录只保存了 1 年内的，1 年之前会自动清理。
`DescribeCompanyListResponse`	`DescribeCompanyList(DescribeCompanyListRequest req)` 查询公司资质申请列表
`DescribeExtensionResponse`	`DescribeExtension(DescribeExtensionRequest req)` 获取话机信息
`DescribeExtensionsResponse`	`DescribeExtensions(DescribeExtensionsRequest req)` 查询话机列表信息
`DescribeIMCdrListResponse`	`DescribeIMCdrList(DescribeIMCdrListRequest req)` 获取包括全媒体和文本会话两种类型的服务记录。
`DescribeIMCdrsResponse`	`DescribeIMCdrs(DescribeIMCdrsRequest req)` 获取包括全媒体和文本会话两种类型的服务记录。
`DescribeIvrAudioListResponse`	`DescribeIvrAudioList(DescribeIvrAudioListRequest req)` 查询IVR音频文件列表信息
`DescribeNumbersResponse`	`DescribeNumbers(DescribeNumbersRequest req)` 查询号码列表
`DescribePredictiveDialingCampaignResponse`	`DescribePredictiveDialingCampaign(DescribePredictiveDialingCampaignRequest req)` 查询预测式外呼任务
`DescribePredictiveDialingCampaignsResponse`	`DescribePredictiveDialingCampaigns(DescribePredictiveDialingCampaignsRequest req)` 查询预测式外呼任务列表
`DescribePredictiveDialingSessionsResponse`	`DescribePredictiveDialingSessions(DescribePredictiveDialingSessionsRequest req)` 查询预测式外呼呼叫列表
`DescribeProtectedTelCdrResponse`	`DescribeProtectedTelCdr(DescribeProtectedTelCdrRequest req)` 获取主被叫受保护的电话服务记录与录音
`DescribePSTNActiveSessionListResponse`	`DescribePSTNActiveSessionList(DescribePSTNActiveSessionListRequest req)` 获取当前正在通话的会话列表
`DescribeSkillGroupInfoListResponse`	`DescribeSkillGroupInfoList(DescribeSkillGroupInfoListRequest req)` 获取技能组信息列表
`DescribeStaffInfoListResponse`	`DescribeStaffInfoList(DescribeStaffInfoListRequest req)` 获取坐席信息列表
`DescribeStaffStatusMetricsResponse`	`DescribeStaffStatusMetrics(DescribeStaffStatusMetricsRequest req)` 获取坐席实时状态统计指标
`DescribeTelCallInfoResponse`	`DescribeTelCallInfo(DescribeTelCallInfoRequest req)` 按实例获取电话消耗统计
`DescribeTelCdrResponse`	`DescribeTelCdr(DescribeTelCdrRequest req)` 获取电话服务记录与录音
`DescribeTelRecordAsrResponse`	`DescribeTelRecordAsr(DescribeTelRecordAsrRequest req)` 拉取会话录音转文本信息
`DescribeTelSessionResponse`	`DescribeTelSession(DescribeTelSessionRequest req)` 获取 PSTN 会话信息
`DisableCCCPhoneNumberResponse`	`DisableCCCPhoneNumber(DisableCCCPhoneNumberRequest req)` 停用号码
`ForceMemberOfflineResponse`	`ForceMemberOffline(ForceMemberOfflineRequest req)` 强制客服下线
`HangUpCallResponse`	`HangUpCall(HangUpCallRequest req)` 挂断电话
`ModifyCompanyApplyResponse`	`ModifyCompanyApply(ModifyCompanyApplyRequest req)` 修改公司资质申请，只能修改状态为驳回或待审核的申请单。（1、首次使用接口，建议先在云联络中心控制台查看各个资料模板:https://console.cloud.tencent.com/ccc/enterprise/update。2、参数中图片Url建议使用腾讯云Cos存储的临时链接）
`ModifyExtensionResponse`	`ModifyExtension(ModifyExtensionRequest req)` 修改话机账号(绑定技能组、绑定坐席账号)
`ModifyOwnNumberApplyResponse`	`ModifyOwnNumberApply(ModifyOwnNumberApplyRequest req)` 修改客户自携号码审批单
`ModifyStaffResponse`	`ModifyStaff(ModifyStaffRequest req)` 修改客服账号
`ModifyStaffPasswordResponse`	`ModifyStaffPassword(ModifyStaffPasswordRequest req)` 修改座席的密码
`PausePredictiveDialingCampaignResponse`	`PausePredictiveDialingCampaign(PausePredictiveDialingCampaignRequest req)` 暂停预测式外呼任务
`ResetExtensionPasswordResponse`	`ResetExtensionPassword(ResetExtensionPasswordRequest req)` 重置话机注册密码
`RestoreMemberOnlineResponse`	`RestoreMemberOnline(RestoreMemberOnlineRequest req)` 恢复客服上线
`ResumePredictiveDialingCampaignResponse`	`ResumePredictiveDialingCampaign(ResumePredictiveDialingCampaignRequest req)` 恢复预测式外呼任务
`StopAutoCalloutTaskResponse`	`StopAutoCalloutTask(StopAutoCalloutTaskRequest req)` 停止自动外呼任务
`TransferToManualResponse`	`TransferToManual(TransferToManualRequest req)` 特定场景下讲会话转接到人工坐席
`UnbindNumberCallOutSkillGroupResponse`	`UnbindNumberCallOutSkillGroup(UnbindNumberCallOutSkillGroupRequest req)` 解绑号码外呼技能组
`UnbindStaffSkillGroupListResponse`	`UnbindStaffSkillGroupList(UnbindStaffSkillGroupListRequest req)` 解绑坐席所属技能组
`UpdateCCCSkillGroupResponse`	`UpdateCCCSkillGroup(UpdateCCCSkillGroupRequest req)` 更新技能组
`UpdatePredictiveDialingCampaignResponse`	`UpdatePredictiveDialingCampaign(UpdatePredictiveDialingCampaignRequest req)` 任务未启动前，更新预测式外呼任务。
`UploadIvrAudioResponse`	`UploadIvrAudio(UploadIvrAudioRequest req)` 上传IVR中使用的音频文件，每日上传文件限制50个。（参数中音频文件Url建议使用腾讯云Cos存储的临时链接）

Methods inherited from class com.tencentcloudapi.common.AbstractClient
call, callOctetStream, getClientProfile, getCredential, getRegion, getRegionBreaker, internalRequest, internalRequest, internalRequestRaw, processResponseJson, processResponseSSE, retry, setClientProfile, setCredential, setRegion, setRegionBreaker

Methods inherited from class java.lang.Object
clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

- Constructor Detail
  - CccClient
```
public CccClient(Credential credential,
                 String region)
```
  - CccClient
```
public CccClient(Credential credential,
                 String region,
                 ClientProfile profile)
```
- Method Detail
  - AbortAgentCruiseDialingCampaign
```
public AbortAgentCruiseDialingCampaignResponse AbortAgentCruiseDialingCampaign(AbortAgentCruiseDialingCampaignRequest req)
                                                                        throws TencentCloudSDKException
```
    停止座席巡航式外呼任务
    
    Parameters:
    
    req - AbortAgentCruiseDialingCampaignRequest
    
    Returns:
    
    AbortAgentCruiseDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - AbortPredictiveDialingCampaign
```
public AbortPredictiveDialingCampaignResponse AbortPredictiveDialingCampaign(AbortPredictiveDialingCampaignRequest req)
                                                                      throws TencentCloudSDKException
```
    停止预测式外呼任务
    
    Parameters:
    
    req - AbortPredictiveDialingCampaignRequest
    
    Returns:
    
    AbortPredictiveDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - BindNumberCallInInterface
```
public BindNumberCallInInterfaceResponse BindNumberCallInInterface(BindNumberCallInInterfaceRequest req)
                                                            throws TencentCloudSDKException
```
    绑定号码呼入回调接口
    
    Parameters:
    
    req - BindNumberCallInInterfaceRequest
    
    Returns:
    
    BindNumberCallInInterfaceResponse
    
    Throws:
    
    TencentCloudSDKException
  - BindNumberCallOutSkillGroup
```
public BindNumberCallOutSkillGroupResponse BindNumberCallOutSkillGroup(BindNumberCallOutSkillGroupRequest req)
                                                                throws TencentCloudSDKException
```
    绑定号码外呼技能组
    
    Parameters:
    
    req - BindNumberCallOutSkillGroupRequest
    
    Returns:
    
    BindNumberCallOutSkillGroupResponse
    
    Throws:
    
    TencentCloudSDKException
  - BindStaffSkillGroupList
```
public BindStaffSkillGroupListResponse BindStaffSkillGroupList(BindStaffSkillGroupListRequest req)
                                                        throws TencentCloudSDKException
```
    绑定座席所属技能组
    
    Parameters:
    
    req - BindStaffSkillGroupListRequest
    
    Returns:
    
    BindStaffSkillGroupListResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateAIAgentCall
```
public CreateAIAgentCallResponse CreateAIAgentCall(CreateAIAgentCallRequest req)
                                            throws TencentCloudSDKException
```
    用于调用AI模型发起外呼通话，仅限自有电话号码使用，目前开通高级版座席**限时**免费体验。发起通话前，请先确认您的AI模型是否兼容 OpenAI、Azure 或 Minimax 协议，并前往模型服务商网站获取相关鉴权信息。具体功能说明请参考文档 [腾讯云联络中心AI通话平台](https://cloud.tencent.com/document/product/679/112100)。
    
    Parameters:
    
    req - CreateAIAgentCallRequest
    
    Returns:
    
    CreateAIAgentCallResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateAICall
```
public CreateAICallResponse CreateAICall(CreateAICallRequest req)
                                  throws TencentCloudSDKException
```
    用于调用AI模型发起外呼通话，仅限自有电话号码使用，目前开通高级版座席**限时**免费体验。发起通话前，请先确认您的AI模型是否兼容 OpenAI、Azure 或 Minimax 协议，并前往模型服务商网站获取相关鉴权信息。具体功能说明请参考文档 [腾讯云联络中心AI通话平台](https://cloud.tencent.com/document/product/679/112100)。
    
    Parameters:
    
    req - CreateAICallRequest
    
    Returns:
    
    CreateAICallResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateAdminURL
```
public CreateAdminURLResponse CreateAdminURL(CreateAdminURLRequest req)
                                      throws TencentCloudSDKException
```
    创建管理端访问链接
    
    Parameters:
    
    req - CreateAdminURLRequest
    
    Returns:
    
    CreateAdminURLResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateAgentCruiseDialingCampaign
```
public CreateAgentCruiseDialingCampaignResponse CreateAgentCruiseDialingCampaign(CreateAgentCruiseDialingCampaignRequest req)
                                                                          throws TencentCloudSDKException
```
    座席巡航式外呼。
    
    Parameters:
    
    req - CreateAgentCruiseDialingCampaignRequest
    
    Returns:
    
    CreateAgentCruiseDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateAutoCalloutTask
```
public CreateAutoCalloutTaskResponse CreateAutoCalloutTask(CreateAutoCalloutTaskRequest req)
                                                    throws TencentCloudSDKException
```
    创建自动外呼任务
    
    Parameters:
    
    req - CreateAutoCalloutTaskRequest
    
    Returns:
    
    CreateAutoCalloutTaskResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateCCCSkillGroup
```
public CreateCCCSkillGroupResponse CreateCCCSkillGroup(CreateCCCSkillGroupRequest req)
                                                throws TencentCloudSDKException
```
    新建技能组
    
    Parameters:
    
    req - CreateCCCSkillGroupRequest
    
    Returns:
    
    CreateCCCSkillGroupResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateCallOutSession
```
public CreateCallOutSessionResponse CreateCallOutSession(CreateCallOutSessionRequest req)
                                                  throws TencentCloudSDKException
```
    创建外呼会话，当前仅支持双呼，即先使用平台号码呼出到座席手机上，座席接听后，然后再外呼用户，而且由于运营商频率限制，座席手机号必须先加白名单，避免频控导致外呼失败。所以调用此接口前，下述操作均已完成 1. UserId 指定的座席已经[绑定手机号](https://cloud.tencent.com/document/product/679/76067#.E6.AD.A5.E9.AA.A42.EF.BC.9A.E5.AE.8C.E5.96.84.E8.B4.A6.E5.8F.B7.E4.BF.A1.E6.81.AF) 2. 座席绑定的手机号已经[申请并通过了外呼白名单](https://cloud.tencent.com/document/product/679/76744#.E6.93.8D.E4.BD.9C.E6.AD.A5.E9.AA.A4) 3. 当前座席侧只能呼叫其手机，所以 IsForceMobile 字段当前必须为 true 4. 被叫不要填当前 UserId 所绑定的手机号，否则会造成占线呼叫失败
    
    Parameters:
    
    req - CreateCallOutSessionRequest
    
    Returns:
    
    CreateCallOutSessionResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateCarrierPrivilegeNumberApplicant
```
public CreateCarrierPrivilegeNumberApplicantResponse CreateCarrierPrivilegeNumberApplicant(CreateCarrierPrivilegeNumberApplicantRequest req)
                                                                                    throws TencentCloudSDKException
```
    用于无限频率地呼叫坐席手机
    
    Parameters:
    
    req - CreateCarrierPrivilegeNumberApplicantRequest
    
    Returns:
    
    CreateCarrierPrivilegeNumberApplicantResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateCompanyApply
```
public CreateCompanyApplyResponse CreateCompanyApply(CreateCompanyApplyRequest req)
                                              throws TencentCloudSDKException
```
    创建公司资质申请（1、首次使用接口，建议先在云联络中心控制台查看各个资料模板:https://console.cloud.tencent.com/ccc/enterprise/update。2、参数中图片Url建议使用腾讯云Cos存储的临时链接）
    
    Parameters:
    
    req - CreateCompanyApplyRequest
    
    Returns:
    
    CreateCompanyApplyResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateExtension
```
public CreateExtensionResponse CreateExtension(CreateExtensionRequest req)
                                        throws TencentCloudSDKException
```
    创建话机账号
    
    Parameters:
    
    req - CreateExtensionRequest
    
    Returns:
    
    CreateExtensionResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateIVRSession
```
public CreateIVRSessionResponse CreateIVRSession(CreateIVRSessionRequest req)
                                          throws TencentCloudSDKException
```
    创建关联 IVR 的会话，仅高级版支持，目前支持呼入和自动外呼两种 IVR 类型。收到请求后 TCCC 会先尝试呼通被叫，然后进入 IVR 流程。
    
    Parameters:
    
    req - CreateIVRSessionRequest
    
    Returns:
    
    CreateIVRSessionResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateOwnNumberApply
```
public CreateOwnNumberApplyResponse CreateOwnNumberApply(CreateOwnNumberApplyRequest req)
                                                  throws TencentCloudSDKException
```
    创建客户自携号码接入审核
    
    Parameters:
    
    req - CreateOwnNumberApplyRequest
    
    Returns:
    
    CreateOwnNumberApplyResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreatePredictiveDialingCampaign
```
public CreatePredictiveDialingCampaignResponse CreatePredictiveDialingCampaign(CreatePredictiveDialingCampaignRequest req)
                                                                        throws TencentCloudSDKException
```
    创建预测式外呼任务
    
    Parameters:
    
    req - CreatePredictiveDialingCampaignRequest
    
    Returns:
    
    CreatePredictiveDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateSDKLoginToken
```
public CreateSDKLoginTokenResponse CreateSDKLoginToken(CreateSDKLoginTokenRequest req)
                                                throws TencentCloudSDKException
```
    创建 SDK 登录 Token。
    
    Parameters:
    
    req - CreateSDKLoginTokenRequest
    
    Returns:
    
    CreateSDKLoginTokenResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateStaff
```
public CreateStaffResponse CreateStaff(CreateStaffRequest req)
                                throws TencentCloudSDKException
```
    创建客服账号。
    
    Parameters:
    
    req - CreateStaffRequest
    
    Returns:
    
    CreateStaffResponse
    
    Throws:
    
    TencentCloudSDKException
  - CreateUserSig
```
public CreateUserSigResponse CreateUserSig(CreateUserSigRequest req)
                                    throws TencentCloudSDKException
```
    创建用户数据签名
    
    Parameters:
    
    req - CreateUserSigRequest
    
    Returns:
    
    CreateUserSigResponse
    
    Throws:
    
    TencentCloudSDKException
  - DeleteCCCSkillGroup
```
public DeleteCCCSkillGroupResponse DeleteCCCSkillGroup(DeleteCCCSkillGroupRequest req)
                                                throws TencentCloudSDKException
```
    删除技能组
    
    Parameters:
    
    req - DeleteCCCSkillGroupRequest
    
    Returns:
    
    DeleteCCCSkillGroupResponse
    
    Throws:
    
    TencentCloudSDKException
  - DeleteExtension
```
public DeleteExtensionResponse DeleteExtension(DeleteExtensionRequest req)
                                        throws TencentCloudSDKException
```
    删除话机账号
    
    Parameters:
    
    req - DeleteExtensionRequest
    
    Returns:
    
    DeleteExtensionResponse
    
    Throws:
    
    TencentCloudSDKException
  - DeletePredictiveDialingCampaign
```
public DeletePredictiveDialingCampaignResponse DeletePredictiveDialingCampaign(DeletePredictiveDialingCampaignRequest req)
                                                                        throws TencentCloudSDKException
```
    删除预测式外呼任务
    
    Parameters:
    
    req - DeletePredictiveDialingCampaignRequest
    
    Returns:
    
    DeletePredictiveDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - DeleteStaff
```
public DeleteStaffResponse DeleteStaff(DeleteStaffRequest req)
                                throws TencentCloudSDKException
```
    删除坐席信息
    
    Parameters:
    
    req - DeleteStaffRequest
    
    Returns:
    
    DeleteStaffResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeAICallExtractResult
```
public DescribeAICallExtractResultResponse DescribeAICallExtractResult(DescribeAICallExtractResultRequest req)
                                                                throws TencentCloudSDKException
```
    获取 AI 通话内容提取结果。
    
    Parameters:
    
    req - DescribeAICallExtractResultRequest
    
    Returns:
    
    DescribeAICallExtractResultResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeAILatency
```
public DescribeAILatencyResponse DescribeAILatency(DescribeAILatencyRequest req)
                                            throws TencentCloudSDKException
```
    获取 AI 时延信息
    
    Parameters:
    
    req - DescribeAILatencyRequest
    
    Returns:
    
    DescribeAILatencyResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeActiveCarrierPrivilegeNumber
```
public DescribeActiveCarrierPrivilegeNumberResponse DescribeActiveCarrierPrivilegeNumber(DescribeActiveCarrierPrivilegeNumberRequest req)
                                                                                  throws TencentCloudSDKException
```
    查询生效运营商白名单规则
    
    Parameters:
    
    req - DescribeActiveCarrierPrivilegeNumberRequest
    
    Returns:
    
    DescribeActiveCarrierPrivilegeNumberResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeAgentCruiseDialingCampaign
```
public DescribeAgentCruiseDialingCampaignResponse DescribeAgentCruiseDialingCampaign(DescribeAgentCruiseDialingCampaignRequest req)
                                                                              throws TencentCloudSDKException
```
    查询座席巡航式外呼任务
    
    Parameters:
    
    req - DescribeAgentCruiseDialingCampaignRequest
    
    Returns:
    
    DescribeAgentCruiseDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeAutoCalloutTask
```
public DescribeAutoCalloutTaskResponse DescribeAutoCalloutTask(DescribeAutoCalloutTaskRequest req)
                                                        throws TencentCloudSDKException
```
    查询自动外呼任务详情
    
    Parameters:
    
    req - DescribeAutoCalloutTaskRequest
    
    Returns:
    
    DescribeAutoCalloutTaskResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeAutoCalloutTasks
```
public DescribeAutoCalloutTasksResponse DescribeAutoCalloutTasks(DescribeAutoCalloutTasksRequest req)
                                                          throws TencentCloudSDKException
```
    批量查询自动外呼任务
    
    Parameters:
    
    req - DescribeAutoCalloutTasksRequest
    
    Returns:
    
    DescribeAutoCalloutTasksResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeCCCBuyInfoList
```
public DescribeCCCBuyInfoListResponse DescribeCCCBuyInfoList(DescribeCCCBuyInfoListRequest req)
                                                      throws TencentCloudSDKException
```
    获取用户购买信息列表
    
    Parameters:
    
    req - DescribeCCCBuyInfoListRequest
    
    Returns:
    
    DescribeCCCBuyInfoListResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeCallInMetrics
```
public DescribeCallInMetricsResponse DescribeCallInMetrics(DescribeCallInMetricsRequest req)
                                                    throws TencentCloudSDKException
```
    获取呼入实时数据统计指标
    
    Parameters:
    
    req - DescribeCallInMetricsRequest
    
    Returns:
    
    DescribeCallInMetricsResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeCarrierPrivilegeNumberApplicants
```
public DescribeCarrierPrivilegeNumberApplicantsResponse DescribeCarrierPrivilegeNumberApplicants(DescribeCarrierPrivilegeNumberApplicantsRequest req)
                                                                                          throws TencentCloudSDKException
```
    查询单状态
    
    Parameters:
    
    req - DescribeCarrierPrivilegeNumberApplicantsRequest
    
    Returns:
    
    DescribeCarrierPrivilegeNumberApplicantsResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeChatMessages
```
public DescribeChatMessagesResponse DescribeChatMessages(DescribeChatMessagesRequest req)
                                                  throws TencentCloudSDKException
```
    获取指定服务记录文本聊天内容，需要先使用查询在线客服记录（DescribeIMCdrs） API 获取服务记录 SessionId。文本聊天记录只保存了 1 年内的，1 年之前会自动清理。
    
    Parameters:
    
    req - DescribeChatMessagesRequest
    
    Returns:
    
    DescribeChatMessagesResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeCompanyList
```
public DescribeCompanyListResponse DescribeCompanyList(DescribeCompanyListRequest req)
                                                throws TencentCloudSDKException
```
    查询公司资质申请列表
    
    Parameters:
    
    req - DescribeCompanyListRequest
    
    Returns:
    
    DescribeCompanyListResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeExtension
```
public DescribeExtensionResponse DescribeExtension(DescribeExtensionRequest req)
                                            throws TencentCloudSDKException
```
    获取话机信息
    
    Parameters:
    
    req - DescribeExtensionRequest
    
    Returns:
    
    DescribeExtensionResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeExtensions
```
public DescribeExtensionsResponse DescribeExtensions(DescribeExtensionsRequest req)
                                              throws TencentCloudSDKException
```
    查询话机列表信息
    
    Parameters:
    
    req - DescribeExtensionsRequest
    
    Returns:
    
    DescribeExtensionsResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeIMCdrList
```
public DescribeIMCdrListResponse DescribeIMCdrList(DescribeIMCdrListRequest req)
                                            throws TencentCloudSDKException
```
    获取包括全媒体和文本会话两种类型的服务记录。
    
    Parameters:
    
    req - DescribeIMCdrListRequest
    
    Returns:
    
    DescribeIMCdrListResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeIMCdrs
```
public DescribeIMCdrsResponse DescribeIMCdrs(DescribeIMCdrsRequest req)
                                      throws TencentCloudSDKException
```
    获取包括全媒体和文本会话两种类型的服务记录。
    
    Parameters:
    
    req - DescribeIMCdrsRequest
    
    Returns:
    
    DescribeIMCdrsResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeIvrAudioList
```
public DescribeIvrAudioListResponse DescribeIvrAudioList(DescribeIvrAudioListRequest req)
                                                  throws TencentCloudSDKException
```
    查询IVR音频文件列表信息
    
    Parameters:
    
    req - DescribeIvrAudioListRequest
    
    Returns:
    
    DescribeIvrAudioListResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeNumbers
```
public DescribeNumbersResponse DescribeNumbers(DescribeNumbersRequest req)
                                        throws TencentCloudSDKException
```
    查询号码列表
    
    Parameters:
    
    req - DescribeNumbersRequest
    
    Returns:
    
    DescribeNumbersResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribePSTNActiveSessionList
```
public DescribePSTNActiveSessionListResponse DescribePSTNActiveSessionList(DescribePSTNActiveSessionListRequest req)
                                                                    throws TencentCloudSDKException
```
    获取当前正在通话的会话列表
    
    Parameters:
    
    req - DescribePSTNActiveSessionListRequest
    
    Returns:
    
    DescribePSTNActiveSessionListResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribePredictiveDialingCampaign
```
public DescribePredictiveDialingCampaignResponse DescribePredictiveDialingCampaign(DescribePredictiveDialingCampaignRequest req)
                                                                            throws TencentCloudSDKException
```
    查询预测式外呼任务
    
    Parameters:
    
    req - DescribePredictiveDialingCampaignRequest
    
    Returns:
    
    DescribePredictiveDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribePredictiveDialingCampaigns
```
public DescribePredictiveDialingCampaignsResponse DescribePredictiveDialingCampaigns(DescribePredictiveDialingCampaignsRequest req)
                                                                              throws TencentCloudSDKException
```
    查询预测式外呼任务列表
    
    Parameters:
    
    req - DescribePredictiveDialingCampaignsRequest
    
    Returns:
    
    DescribePredictiveDialingCampaignsResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribePredictiveDialingSessions
```
public DescribePredictiveDialingSessionsResponse DescribePredictiveDialingSessions(DescribePredictiveDialingSessionsRequest req)
                                                                            throws TencentCloudSDKException
```
    查询预测式外呼呼叫列表
    
    Parameters:
    
    req - DescribePredictiveDialingSessionsRequest
    
    Returns:
    
    DescribePredictiveDialingSessionsResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeProtectedTelCdr
```
public DescribeProtectedTelCdrResponse DescribeProtectedTelCdr(DescribeProtectedTelCdrRequest req)
                                                        throws TencentCloudSDKException
```
    获取主被叫受保护的电话服务记录与录音
    
    Parameters:
    
    req - DescribeProtectedTelCdrRequest
    
    Returns:
    
    DescribeProtectedTelCdrResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeSkillGroupInfoList
```
public DescribeSkillGroupInfoListResponse DescribeSkillGroupInfoList(DescribeSkillGroupInfoListRequest req)
                                                              throws TencentCloudSDKException
```
    获取技能组信息列表
    
    Parameters:
    
    req - DescribeSkillGroupInfoListRequest
    
    Returns:
    
    DescribeSkillGroupInfoListResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeStaffInfoList
```
public DescribeStaffInfoListResponse DescribeStaffInfoList(DescribeStaffInfoListRequest req)
                                                    throws TencentCloudSDKException
```
    获取坐席信息列表
    
    Parameters:
    
    req - DescribeStaffInfoListRequest
    
    Returns:
    
    DescribeStaffInfoListResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeStaffStatusMetrics
```
public DescribeStaffStatusMetricsResponse DescribeStaffStatusMetrics(DescribeStaffStatusMetricsRequest req)
                                                              throws TencentCloudSDKException
```
    获取坐席实时状态统计指标
    
    Parameters:
    
    req - DescribeStaffStatusMetricsRequest
    
    Returns:
    
    DescribeStaffStatusMetricsResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeTelCallInfo
```
public DescribeTelCallInfoResponse DescribeTelCallInfo(DescribeTelCallInfoRequest req)
                                                throws TencentCloudSDKException
```
    按实例获取电话消耗统计
    
    Parameters:
    
    req - DescribeTelCallInfoRequest
    
    Returns:
    
    DescribeTelCallInfoResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeTelCdr
```
public DescribeTelCdrResponse DescribeTelCdr(DescribeTelCdrRequest req)
                                      throws TencentCloudSDKException
```
    获取电话服务记录与录音
    
    Parameters:
    
    req - DescribeTelCdrRequest
    
    Returns:
    
    DescribeTelCdrResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeTelRecordAsr
```
public DescribeTelRecordAsrResponse DescribeTelRecordAsr(DescribeTelRecordAsrRequest req)
                                                  throws TencentCloudSDKException
```
    拉取会话录音转文本信息
    
    Parameters:
    
    req - DescribeTelRecordAsrRequest
    
    Returns:
    
    DescribeTelRecordAsrResponse
    
    Throws:
    
    TencentCloudSDKException
  - DescribeTelSession
```
public DescribeTelSessionResponse DescribeTelSession(DescribeTelSessionRequest req)
                                              throws TencentCloudSDKException
```
    获取 PSTN 会话信息
    
    Parameters:
    
    req - DescribeTelSessionRequest
    
    Returns:
    
    DescribeTelSessionResponse
    
    Throws:
    
    TencentCloudSDKException
  - DisableCCCPhoneNumber
```
public DisableCCCPhoneNumberResponse DisableCCCPhoneNumber(DisableCCCPhoneNumberRequest req)
                                                    throws TencentCloudSDKException
```
    停用号码
    
    Parameters:
    
    req - DisableCCCPhoneNumberRequest
    
    Returns:
    
    DisableCCCPhoneNumberResponse
    
    Throws:
    
    TencentCloudSDKException
  - ForceMemberOffline
```
public ForceMemberOfflineResponse ForceMemberOffline(ForceMemberOfflineRequest req)
                                              throws TencentCloudSDKException
```
    强制客服下线
    
    Parameters:
    
    req - ForceMemberOfflineRequest
    
    Returns:
    
    ForceMemberOfflineResponse
    
    Throws:
    
    TencentCloudSDKException
  - HangUpCall
```
public HangUpCallResponse HangUpCall(HangUpCallRequest req)
                              throws TencentCloudSDKException
```
    挂断电话
    
    Parameters:
    
    req - HangUpCallRequest
    
    Returns:
    
    HangUpCallResponse
    
    Throws:
    
    TencentCloudSDKException
  - ModifyCompanyApply
```
public ModifyCompanyApplyResponse ModifyCompanyApply(ModifyCompanyApplyRequest req)
                                              throws TencentCloudSDKException
```
    修改公司资质申请，只能修改状态为驳回或待审核的申请单。（1、首次使用接口，建议先在云联络中心控制台查看各个资料模板:https://console.cloud.tencent.com/ccc/enterprise/update。2、参数中图片Url建议使用腾讯云Cos存储的临时链接）
    
    Parameters:
    
    req - ModifyCompanyApplyRequest
    
    Returns:
    
    ModifyCompanyApplyResponse
    
    Throws:
    
    TencentCloudSDKException
  - ModifyExtension
```
public ModifyExtensionResponse ModifyExtension(ModifyExtensionRequest req)
                                        throws TencentCloudSDKException
```
    修改话机账号(绑定技能组、绑定坐席账号)
    
    Parameters:
    
    req - ModifyExtensionRequest
    
    Returns:
    
    ModifyExtensionResponse
    
    Throws:
    
    TencentCloudSDKException
  - ModifyOwnNumberApply
```
public ModifyOwnNumberApplyResponse ModifyOwnNumberApply(ModifyOwnNumberApplyRequest req)
                                                  throws TencentCloudSDKException
```
    修改客户自携号码审批单
    
    Parameters:
    
    req - ModifyOwnNumberApplyRequest
    
    Returns:
    
    ModifyOwnNumberApplyResponse
    
    Throws:
    
    TencentCloudSDKException
  - ModifyStaff
```
public ModifyStaffResponse ModifyStaff(ModifyStaffRequest req)
                                throws TencentCloudSDKException
```
    修改客服账号
    
    Parameters:
    
    req - ModifyStaffRequest
    
    Returns:
    
    ModifyStaffResponse
    
    Throws:
    
    TencentCloudSDKException
  - ModifyStaffPassword
```
public ModifyStaffPasswordResponse ModifyStaffPassword(ModifyStaffPasswordRequest req)
                                                throws TencentCloudSDKException
```
    修改座席的密码
    
    Parameters:
    
    req - ModifyStaffPasswordRequest
    
    Returns:
    
    ModifyStaffPasswordResponse
    
    Throws:
    
    TencentCloudSDKException
  - PausePredictiveDialingCampaign
```
public PausePredictiveDialingCampaignResponse PausePredictiveDialingCampaign(PausePredictiveDialingCampaignRequest req)
                                                                      throws TencentCloudSDKException
```
    暂停预测式外呼任务
    
    Parameters:
    
    req - PausePredictiveDialingCampaignRequest
    
    Returns:
    
    PausePredictiveDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - ResetExtensionPassword
```
public ResetExtensionPasswordResponse ResetExtensionPassword(ResetExtensionPasswordRequest req)
                                                      throws TencentCloudSDKException
```
    重置话机注册密码
    
    Parameters:
    
    req - ResetExtensionPasswordRequest
    
    Returns:
    
    ResetExtensionPasswordResponse
    
    Throws:
    
    TencentCloudSDKException
  - RestoreMemberOnline
```
public RestoreMemberOnlineResponse RestoreMemberOnline(RestoreMemberOnlineRequest req)
                                                throws TencentCloudSDKException
```
    恢复客服上线
    
    Parameters:
    
    req - RestoreMemberOnlineRequest
    
    Returns:
    
    RestoreMemberOnlineResponse
    
    Throws:
    
    TencentCloudSDKException
  - ResumePredictiveDialingCampaign
```
public ResumePredictiveDialingCampaignResponse ResumePredictiveDialingCampaign(ResumePredictiveDialingCampaignRequest req)
                                                                        throws TencentCloudSDKException
```
    恢复预测式外呼任务
    
    Parameters:
    
    req - ResumePredictiveDialingCampaignRequest
    
    Returns:
    
    ResumePredictiveDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - StopAutoCalloutTask
```
public StopAutoCalloutTaskResponse StopAutoCalloutTask(StopAutoCalloutTaskRequest req)
                                                throws TencentCloudSDKException
```
    停止自动外呼任务
    
    Parameters:
    
    req - StopAutoCalloutTaskRequest
    
    Returns:
    
    StopAutoCalloutTaskResponse
    
    Throws:
    
    TencentCloudSDKException
  - TransferToManual
```
public TransferToManualResponse TransferToManual(TransferToManualRequest req)
                                          throws TencentCloudSDKException
```
    特定场景下讲会话转接到人工坐席
    
    Parameters:
    
    req - TransferToManualRequest
    
    Returns:
    
    TransferToManualResponse
    
    Throws:
    
    TencentCloudSDKException
  - UnbindNumberCallOutSkillGroup
```
public UnbindNumberCallOutSkillGroupResponse UnbindNumberCallOutSkillGroup(UnbindNumberCallOutSkillGroupRequest req)
                                                                    throws TencentCloudSDKException
```
    解绑号码外呼技能组
    
    Parameters:
    
    req - UnbindNumberCallOutSkillGroupRequest
    
    Returns:
    
    UnbindNumberCallOutSkillGroupResponse
    
    Throws:
    
    TencentCloudSDKException
  - UnbindStaffSkillGroupList
```
public UnbindStaffSkillGroupListResponse UnbindStaffSkillGroupList(UnbindStaffSkillGroupListRequest req)
                                                            throws TencentCloudSDKException
```
    解绑坐席所属技能组
    
    Parameters:
    
    req - UnbindStaffSkillGroupListRequest
    
    Returns:
    
    UnbindStaffSkillGroupListResponse
    
    Throws:
    
    TencentCloudSDKException
  - UpdateCCCSkillGroup
```
public UpdateCCCSkillGroupResponse UpdateCCCSkillGroup(UpdateCCCSkillGroupRequest req)
                                                throws TencentCloudSDKException
```
    更新技能组
    
    Parameters:
    
    req - UpdateCCCSkillGroupRequest
    
    Returns:
    
    UpdateCCCSkillGroupResponse
    
    Throws:
    
    TencentCloudSDKException
  - UpdatePredictiveDialingCampaign
```
public UpdatePredictiveDialingCampaignResponse UpdatePredictiveDialingCampaign(UpdatePredictiveDialingCampaignRequest req)
                                                                        throws TencentCloudSDKException
```
    任务未启动前，更新预测式外呼任务。
    
    Parameters:
    
    req - UpdatePredictiveDialingCampaignRequest
    
    Returns:
    
    UpdatePredictiveDialingCampaignResponse
    
    Throws:
    
    TencentCloudSDKException
  - UploadIvrAudio
```
public UploadIvrAudioResponse UploadIvrAudio(UploadIvrAudioRequest req)
                                      throws TencentCloudSDKException
```
    上传IVR中使用的音频文件，每日上传文件限制50个。（参数中音频文件Url建议使用腾讯云Cos存储的临时链接）
    
    Parameters:
    
    req - UploadIvrAudioRequest
    
    Returns:
    
    UploadIvrAudioResponse
    
    Throws:
    
    TencentCloudSDKException

Class CccClient

Field Summary

Fields inherited from class com.tencentcloudapi.common.AbstractClient

Constructor Summary

Method Summary

Methods inherited from class com.tencentcloudapi.common.AbstractClient

Methods inherited from class java.lang.Object

Constructor Detail

CccClient

CccClient

Method Detail

AbortAgentCruiseDialingCampaign

AbortPredictiveDialingCampaign

BindNumberCallInInterface

BindNumberCallOutSkillGroup

BindStaffSkillGroupList

CreateAIAgentCall

CreateAICall

CreateAdminURL

CreateAgentCruiseDialingCampaign

CreateAutoCalloutTask

CreateCCCSkillGroup

CreateCallOutSession

CreateCarrierPrivilegeNumberApplicant

CreateCompanyApply

CreateExtension

CreateIVRSession

CreateOwnNumberApply

CreatePredictiveDialingCampaign

CreateSDKLoginToken

CreateStaff

CreateUserSig

DeleteCCCSkillGroup

DeleteExtension

DeletePredictiveDialingCampaign

DeleteStaff

DescribeAICallExtractResult

DescribeAILatency

DescribeActiveCarrierPrivilegeNumber

DescribeAgentCruiseDialingCampaign

DescribeAutoCalloutTask

DescribeAutoCalloutTasks

DescribeCCCBuyInfoList

DescribeCallInMetrics

DescribeCarrierPrivilegeNumberApplicants

DescribeChatMessages

DescribeCompanyList

DescribeExtension

DescribeExtensions

DescribeIMCdrList

DescribeIMCdrs

DescribeIvrAudioList

DescribeNumbers

DescribePSTNActiveSessionList

DescribePredictiveDialingCampaign

DescribePredictiveDialingCampaigns

DescribePredictiveDialingSessions

DescribeProtectedTelCdr

DescribeSkillGroupInfoList

DescribeStaffInfoList

DescribeStaffStatusMetrics

DescribeTelCallInfo

DescribeTelCdr

DescribeTelRecordAsr

DescribeTelSession

DisableCCCPhoneNumber

ForceMemberOffline

HangUpCall

ModifyCompanyApply

ModifyExtension

ModifyOwnNumberApply

ModifyStaff

ModifyStaffPassword

PausePredictiveDialingCampaign

ResetExtensionPassword

RestoreMemberOnline

ResumePredictiveDialingCampaign

StopAutoCalloutTask

TransferToManual

UnbindNumberCallOutSkillGroup